Job summary
Apprentice Administrator.
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Band 3 Administrator Rapid Access Service within the Enfield Rapid Access Service Enfield They will be required to give a high level of staff focused customer service.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 22-month development programme in Business Administration within the Enfield Rapid Access Service through work-based learning and by attending regular training sessions.
Successfully completing the training programme will lead to anAdvanced Apprenticeship Level 3.
This position is on a 22 month fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Please see the Job Description and the Persons Specification for further details about the job role.
Main duties of the job
The administrator role will include uploading referrals, booking appointments and discharges via Rio, Requesting additional information to support the referrals. Creating agenda's for team meetings and taking minutes. Assisting with the ordering of supplies, and organising archiving and much more.
Our referrals mainly come from GPs and the London Ambulance Service. We provide a Rapid Response service that provides an initial holistic assessment at home within two hours, doing tests such as blood and urine sampling and developing and initialising treatment plans.
ERAS looks to provide the very best patient care, aiming to give the same level of care a patient would receive as a hospital inpatient.
We also take referrals from hospitals helping to further reduce unnecessary stays in hospital.
Enfield Rapid Access Service clinicians work 7 days a week from 8am until 10pm. You may be expected to work a proportion weekends and bank holidays office hours.
Administration hours 9am-5pm.
You will be required to work between sites,. A current UK driving license and access to a car for work will be an advantage.
Please see the Job Description and the Persons Specification for further details about the job role.
About us
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London's busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients' wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Job description
Job responsibilities
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. This includes keeping Rapid Response data information up to date and summarised as requested by line manager.
Ensuring patient referrals are handed over to the Clinical staff with all necessary information at a timely manner as agreed by the team.
Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate with a high degree of tact, diplomacy and confidentiality.
Ensure good working relationships with all staff, the organisation and outside agencies.
Maintain good standards of professionalism.
Operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team/manager.
Organise meetings as requested, including preparation of agendas, taking and transcribing minutes as required and distributing to appropriate staff.
Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.
Provide information, statistics, reports and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
Please be advised if you already hold a relevant qualification in this area at this level or higher (so in Business Administration or Business Management) you are not eligible to apply for this role.
Candidates for an apprenticeships will need to provide certificates of their English and Maths qualifications and have to be resident for at least 3 years in the UK at the start of the apprenticeship.
You will:
Attend in-service training and have Continued Professional Development opportunities
In return for your skills and dedication to the team and our patients we endeavour to provide:
A supportive environment to learn and develop your new skills.
Training above and beyond statutory and mandatory training.
An emphasis on a good work life balance including meal breaks to enable staff to perform at their best.
An experienced and supportive management team who listen and act on your feedback, and who all have a clinical background with community experience.
A full NHS benefits package plus a lease car option.
For this post, the following are essential:
Excellent communication skills
Awareness of basic clinical terminology
Strong work ethic
Job description
Job responsibilities
Be responsible for organising and controlling own and others workload ensuring deadlines are observed and duties performed efficiently. This includes keeping Rapid Response data information up to date and summarised as requested by line manager.
Ensuring patient referrals are handed over to the Clinical staff with all necessary information at a timely manner as agreed by the team.
Maintain annual leave records for the team, liaising with Line Manager and other managers to ensure appropriate and continuing cover.
To receive telephone calls and emails from outside agencies, deal with them if possible or refer on as appropriate with a high degree of tact, diplomacy and confidentiality.
Ensure good working relationships with all staff, the organisation and outside agencies.
Maintain good standards of professionalism.
Operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team/manager.
Organise meetings as requested, including preparation of agendas, taking and transcribing minutes as required and distributing to appropriate staff.
Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients.
Provide information, statistics, reports and support to managers on the performance and conduct of members of staff and support with all informal and formal processes.
Please be advised if you already hold a relevant qualification in this area at this level or higher (so in Business Administration or Business Management) you are not eligible to apply for this role.
Candidates for an apprenticeships will need to provide certificates of their English and Maths qualifications and have to be resident for at least 3 years in the UK at the start of the apprenticeship.
You will:
Attend in-service training and have Continued Professional Development opportunities
In return for your skills and dedication to the team and our patients we endeavour to provide:
A supportive environment to learn and develop your new skills.
Training above and beyond statutory and mandatory training.
An emphasis on a good work life balance including meal breaks to enable staff to perform at their best.
An experienced and supportive management team who listen and act on your feedback, and who all have a clinical background with community experience.
A full NHS benefits package plus a lease car option.
For this post, the following are essential:
Excellent communication skills
Awareness of basic clinical terminology
Strong work ethic
Person Specification
Education and Qualifications
Essential
- Educated to GCSE English and Maths ( Grades D-G, 3-1 Numerical Grade) or Functional Skills Level 1 equivalent oBusiness Administration Level 2
Desirable
- Microsoft Office IT qualification
Experience and Knowledge
Essential
- Experience in using appointment systems
Desirable
- Clerical Experience in NHS setting.
- Knowledge of working in medical setting and using medical terminology.
- Use of Rio Data Recording Systems
Skills and Abilities
Essential
- Excellent communication skills, both face to face and via telephone.
- Ability to handle patient queries tactfully and respectfully.
- Ability to learn new software programmes.
- Ability to deal with more than one issue at a time and to balance conflicting demands.
Personal Qualities
Essential
- Positive attitude
- Able to take self-reflective approach to own practice and to engage in clinical supervision.
- Able to diffuse potential conflict or aggressive situations.
Other
Desirable
- Full UK driving licence and access to car to travel between sites
Person Specification
Education and Qualifications
Essential
- Educated to GCSE English and Maths ( Grades D-G, 3-1 Numerical Grade) or Functional Skills Level 1 equivalent oBusiness Administration Level 2
Desirable
- Microsoft Office IT qualification
Experience and Knowledge
Essential
- Experience in using appointment systems
Desirable
- Clerical Experience in NHS setting.
- Knowledge of working in medical setting and using medical terminology.
- Use of Rio Data Recording Systems
Skills and Abilities
Essential
- Excellent communication skills, both face to face and via telephone.
- Ability to handle patient queries tactfully and respectfully.
- Ability to learn new software programmes.
- Ability to deal with more than one issue at a time and to balance conflicting demands.
Personal Qualities
Essential
- Positive attitude
- Able to take self-reflective approach to own practice and to engage in clinical supervision.
- Able to diffuse potential conflict or aggressive situations.
Other
Desirable
- Full UK driving licence and access to car to travel between sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
