Job summary
The post holder will be the point of contact for all administrative issues relating to patients' hysteroscopic examination and pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.
The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway. The post holder should be able to cross cover within Women's Services Department and to work shift patterns.
Main duties of the job
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan).Clinic management - cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Ensure that any diagnostics and investigations that are required as part of the patient path
Full duties in job description.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan).Clinic management cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Add ad-hoc clinics/clinic slots as required. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for all consultations. This will include those that are carried out at other TrustsCo-ordinate patient requested cancellations and re-book to ensure patients who need timed reviews and monitoring are seen in a timely fashion.
Full duties in job description.
Job description
Job responsibilities
Process and log all referrals from all sources in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs). Schedule appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right treatment/diagnostic clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups in gynaecology outpatients. Be pro-active in adding all referrals to the Colp/Vulval/Hysteroscopy system (MediScan).Clinic management cancel and block clinics for annual and study leave, ensuring that Trust targets are not breached. Add ad-hoc clinics/clinic slots as required. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for all consultations. This will include those that are carried out at other TrustsCo-ordinate patient requested cancellations and re-book to ensure patients who need timed reviews and monitoring are seen in a timely fashion.
Full duties in job description.
Person Specification
Education and Qulifications
Essential
- Customer Care or acquired equivalent experience
- GCSE or equivalent standard of education
Skills and Abilities
Essential
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Demonstrate ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Close attention to detail
Desirable
- Understanding of patient priorities and performance target related to appointment and waiting times
- Knowledge of healthcare administrative systems and processes
- Knowledge of medical terminology
Experience
Essential
- Experience of using IT systems and patient data systems
- Experience of scheduling outpatient appointments
- Experience of working with patients and providing information regarding their appointments
Personal Qualities
Essential
- Ability to maintain a professional approach at all times
Values
Essential
- Demonstrable ability to meet Trust values
Person Specification
Education and Qulifications
Essential
- Customer Care or acquired equivalent experience
- GCSE or equivalent standard of education
Skills and Abilities
Essential
- Accurate data entry, typing and checking skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems
- Ability to plan, organise and accomplish a variety of concurrent assignments
- Demonstrate ability to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales
- Close attention to detail
Desirable
- Understanding of patient priorities and performance target related to appointment and waiting times
- Knowledge of healthcare administrative systems and processes
- Knowledge of medical terminology
Experience
Essential
- Experience of using IT systems and patient data systems
- Experience of scheduling outpatient appointments
- Experience of working with patients and providing information regarding their appointments
Personal Qualities
Essential
- Ability to maintain a professional approach at all times
Values
Essential
- Demonstrable ability to meet Trust values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
