Job summary
We are looking for an enthusiastic and highly organised Ward Administrator to join 11 South Ward, our specialist unit for Infectious Diseases and Immunology and one of the UK's designated High Level Isolation Units (HLIU) at the Royal Free Hospital.
As the first point of contact for patients, visitors, and healthcare professionals, you'll play a vital role in ensuring a welcoming and professional environment. This role combines strong administrative responsibilities with high levels of patient contact and service coordination in a fast-paced clinical setting
Main duties of the job
What You'll Do:
o Provide a high-quality front-line reception and customer service to patients, carers, and staff.o Accurately input and maintain patient demographic and treatment data using the Trust's EPR system.o Support the smooth flow of patients through the ward by coordinating admissions, transfers, and discharges.o Liaise with the multidisciplinary team and wider hospital services to help ensure efficient bed utilisation and timely patient care.o Maintain accurate records to ensure data quality, NHS compliance, and Trust income generation.o Proactively manage your workload and contribute to the smooth day-to-day operation of a complex specialist ward.
What We're Looking For:
o Experience in a healthcare, reception, or administrative role.o Excellent interpersonal, organisational, and IT skills (including Microsoft Office).o Confidence working independently in a busy ward environment.o Strong attention to detail and a commitment to high standards of service.o A team player with a positive, proactive attitude and a passion for supporting patient care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across four main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please visit
https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Personal Qualities & attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Skills and aptitudes
Essential
- oClear and concise verbal and written communication skills
- oAbility to use initiative and problem solve, in a busy clinical environment
- oTyping and data entry skills
- oGood level of computer literacy skills in Microsoft Word, Excel and databases
- oFlexible and adaptable to the changing needs of the service
- oAbility to work within a multidisciplinary team
- oTime management and organisational skills
Experience
Essential
- oExperience of working in a public/patient facing role
Desirable
- oPrevious work experience in a healthcare setting
- oExperience of working with Cerner, or similar electronic Patient Administration Systems
Education & professional Qualifications
Essential
- oNVQ Level 3 or Equivalent
Royal Free World Class Values
Essential
- oDemonstrable ability to meet the Trust Values
Person Specification
Personal Qualities & attributes
Essential
- Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
- Excellent interpersonal skills with the ability to relate to people at all levels
- The ability to manage conflict and identify where escalation to senior staff is necessary
Skills and aptitudes
Essential
- oClear and concise verbal and written communication skills
- oAbility to use initiative and problem solve, in a busy clinical environment
- oTyping and data entry skills
- oGood level of computer literacy skills in Microsoft Word, Excel and databases
- oFlexible and adaptable to the changing needs of the service
- oAbility to work within a multidisciplinary team
- oTime management and organisational skills
Experience
Essential
- oExperience of working in a public/patient facing role
Desirable
- oPrevious work experience in a healthcare setting
- oExperience of working with Cerner, or similar electronic Patient Administration Systems
Education & professional Qualifications
Essential
- oNVQ Level 3 or Equivalent
Royal Free World Class Values
Essential
- oDemonstrable ability to meet the Trust Values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
