Job summary
To work closely with the nursing, mammography, management, and medical staffing teams to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients/clients.
Main duties of the job
To manage the follow up bookings of designated cancer results clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with the management, nursing, and medical staffing teams to ensure patient care is not compromised.
The post-holder will deal with incoming calls from colleagues, patients and other services.
To provide a courteous and professional reception service to patients/clients and clinicians in line with office procedures, contributing to the overall efficient and effective running of the North London Breast Screening unit.
To be fully competent in all administration functions required by NLBSS.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
Previous applicants need not apply.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Trust Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
Desirable
- 3 A Levels or equivalent
- NVQ2 in Business Administration or Customer Care or equivalent
- Key Skills Level 2 in Literacy or equivalent
Experience
Essential
- Experience of undertaking detailed, intensive work in a busy administrative environment
- Experience of using information technology such as Word and Excel in work-related activities.
Desirable
- Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
Skills and aptitudes
Essential
- Good organisational skills
- Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
- Good level of verbal and written communications
- Good interpersonal and listening skills
- Able to handle difficult and distressing situations effectively
- Able to prioritise own workload to set and meet deadlines
- Able to compose correspondence and reports
- Able to work as part of a team.
- Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable
- Able to present information to others
- Able to influence, advise and motivate others
- Good knowledge of the NHS Breast Screening programme
- Good knowledge of the National Breast Screening computer System (NBSS) and its operation
- Good understanding of general office working procedures
Others
Essential
Desirable
Person Specification
Trust Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
Desirable
- 3 A Levels or equivalent
- NVQ2 in Business Administration or Customer Care or equivalent
- Key Skills Level 2 in Literacy or equivalent
Experience
Essential
- Experience of undertaking detailed, intensive work in a busy administrative environment
- Experience of using information technology such as Word and Excel in work-related activities.
Desirable
- Experience of dealing sensitively with client/patient concerns in emotive and distressing circumstances.
Skills and aptitudes
Essential
- Good organisational skills
- Ability to use own skill and judgement to select the most appropriate action from a range of alternative approaches
- Able to sustain meticulous attention to accuracy and detail
- Good level of verbal and written communications
- Good interpersonal and listening skills
- Able to handle difficult and distressing situations effectively
- Able to prioritise own workload to set and meet deadlines
- Able to compose correspondence and reports
- Able to work as part of a team.
- Good working knowledge of relevant Microsoft office packages i.e. Word, Excel, Outlook
Desirable
- Able to present information to others
- Able to influence, advise and motivate others
- Good knowledge of the NHS Breast Screening programme
- Good knowledge of the National Breast Screening computer System (NBSS) and its operation
- Good understanding of general office working procedures
Others
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
