Job summary
The postholder will support patients through their hospital care journey, providing the patient with a single named point of contact who will coordinate their care.
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients' journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust. This role will require cross cover for both Graseby House and Chase Farm.
Main duties of the job
Dictate IT
Typing of CP medical
Deal with incoming and outgoing post
Update OPWL
Luna validation
Tinkle (Data base for Diabetic patients)
Deal with Clinician in-box and emails from other sources
Liaise with Receptionist re clinic out-comes
Cross reference Clinician own letters
Deal with 18 weeks and ongoing referrals
Telephone query
Envoy patients
Book Blood test
Update patients' demographics
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
1.1 Understands and follows the administrative input required to support the patients standard clinical pathways from the time the patient is referred through to discharge.
1.2 Coordinates all administrative processes for each patients pathway to ensure it is managed smoothly and within agreed time frames.
1.3 Ensure all patient demographics and contact details are kept up to date on Cerner.
1.4 When accessing patient records ensure computerised tracking systems are used appropriately.
1.5 Phone patients to provide instructions, reminders and information where necessary.
1.6 Attend and participate in meetings relevant to the role as required.
1.7 Provide patient navigation services for satellite and off site locations where required.
1.8 Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
1.9 Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
1.10 Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
1.11 Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
Job description
Job responsibilities
1.1 Understands and follows the administrative input required to support the patients standard clinical pathways from the time the patient is referred through to discharge.
1.2 Coordinates all administrative processes for each patients pathway to ensure it is managed smoothly and within agreed time frames.
1.3 Ensure all patient demographics and contact details are kept up to date on Cerner.
1.4 When accessing patient records ensure computerised tracking systems are used appropriately.
1.5 Phone patients to provide instructions, reminders and information where necessary.
1.6 Attend and participate in meetings relevant to the role as required.
1.7 Provide patient navigation services for satellite and off site locations where required.
1.8 Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
1.9 Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
1.10 Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
1.11 Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
Person Specification
Education and professional qualifications
Desirable
- Courses / further study attended to demonstrate evidence of personal development
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Experience of dealing with non-routine and complex problems
- Previous administrative and organisational experience
Person Specification
Education and professional qualifications
Desirable
- Courses / further study attended to demonstrate evidence of personal development
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Experience of dealing with non-routine and complex problems
- Previous administrative and organisational experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
