Royal Free London NHS Foundation Trust

Ward Receptionist - Sunrise Neonatal Unit

Information:

This job is now closed

Job summary

We are seeking to appoint a dynamic and enthusiastic candidate to the role of Ward Receptionist within our Paediatric Patient Services team at part time hours to provide a high level administrative service to all patients and staff within the Sunrise Neonatal Unit. The weekly hours for this role are:

  • Monday: 4:00 - 8:00pm
  • Tuesday: 4:00 - 8:00pm
  • Wednesday: 4:00 - 8:00pm
  • Thursday: 4:00 - 8:00pm

These shifts enable the administrative function to provide a full and robust support service to the clinicians on the units in liaison with other members of the team. This role will not typically include working on bank holidays, but any that may fall on your working day would be counted as working days with an additional day AL provided during the year.

Please note:

We reserve the right to close this vacancy early if we receive sufficient applications for the role. The successful applicant may not work in Paediatrics upon completing their apprenticeship should no vacancies be present.

Main duties of the job

The ward receptionist is a key role within the paediatric administrative function for a number of reasons. This includes being the first point of contact for all visitors to our Sunrise Neonatal Unit, maintaining all administrative functions and databases, assisting with queries from patients and visitors and escalating to clinical staffing as appropriate, and maintaining patient records as required.

This role sits within the Patient Services function of the Children's Admin service, and the postholder will work a set rota pattern in this role agreed with the service. Uniform will be provided to the postholder and the successful candidate will report directly to our Neonatal Data Quality Manager , who will act as the first line for any and all queries.

The successful postholder must have good IT & communicational skills, and be able to deal with changing priorities and workloads, and be able to work both autonomously and as part of a wider team. Cross-cover may be required, and all administrative are trained to be able to work in all ward areas as required.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here

Details

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£28,166 a year pro-rata per annum inclusive of HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

391-NMUH-7082021

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Job description

Job responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Michelle Osborn - Paediatric Inpatient Team Leader at michelle.osborn1@nhs.net.

Job description

Job responsibilities

A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.

For more information on the role, or to arrange an informal visit to the department, please contact Michelle Osborn - Paediatric Inpatient Team Leader at michelle.osborn1@nhs.net.

Person Specification

Relevant Experience

Essential

  • Experience working in an administrative setting.
  • Experience working in a multi-disciplinary team.

Desirable

  • Experience working in a NHS setting.
  • Experience working in a Paediatric setting.
  • Health records experience
  • Experience of working with the general public.

Skills & Abilities

Essential

  • Good communication skills with staff of varying seniority and with patients and visitors.
  • Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
  • Ability to work under pressure whilst not compromising work quality.
  • Demonstrate a good telephone manner and technique.
  • Able to follow Trust policies and procedures and instructions from line management teams.
  • Good Experience using key IT systems such as MS Word and Excel.

Desirable

  • Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.

Other Requirements

Essential

  • Flexible approach and attitude to the role.
  • Ability to remain professional during difficult conversations and interactions.
  • Ability to live the Trust values.
  • Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.
Person Specification

Relevant Experience

Essential

  • Experience working in an administrative setting.
  • Experience working in a multi-disciplinary team.

Desirable

  • Experience working in a NHS setting.
  • Experience working in a Paediatric setting.
  • Health records experience
  • Experience of working with the general public.

Skills & Abilities

Essential

  • Good communication skills with staff of varying seniority and with patients and visitors.
  • Excellent organisational skills, with the ability to manage a varying workload, and meet multiple priority deadlines.
  • Ability to work under pressure whilst not compromising work quality.
  • Demonstrate a good telephone manner and technique.
  • Able to follow Trust policies and procedures and instructions from line management teams.
  • Good Experience using key IT systems such as MS Word and Excel.

Desirable

  • Good Experience of using NHS systems such as Careflow, Medway, and DictateIT.

Other Requirements

Essential

  • Flexible approach and attitude to the role.
  • Ability to remain professional during difficult conversations and interactions.
  • Ability to live the Trust values.
  • Ability to provide an equal and inclusive service to all staff, patients, visitors, and other service users.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager - BCYP Services

Timothy Cocklin

timothy.cocklin@nhs.net

02088874671

Details

Date posted

10 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£28,166 a year pro-rata per annum inclusive of HCAs

Contract

Permanent

Working pattern

Part-time

Reference number

391-NMUH-7082021

Job locations

North Middlesex University Hospital

Sterling Way

London

N18 1QX


Supporting documents

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