Job summary
To provide an efficient and effective front of house reception and clerical support service for the emergency department always projecting a positive and professional image.
Main duties of the job
Duties and responsibilities:
- Participate in all reception and clerical duties within the Emergency Department.
- Correctly register patients on to Careflow system.
- Knowledge of the NHS Summary Care Records.
- Book OPD appointments.
- Register LAS and East of England arrivals.
- To Provide IT support to clinical staff.
- Ability Batch print letters and prepare for posting.
- Register 111 and GP referral appointments.
- Collect urgent requests for medical notes from main file out of hours.
- Deal with telephone and other enquiries promptly and effectively.
- Provide an empathic service to public/ patients.
- Ability to work in high-pressure situations..
- Active listening skills.
- Ability to work in a 10 hours seated role
- Ability to work with multi professional team.
- Reporting faults of equipment
- Participate and be pro-active within team meetings within the Emergency Department.
- Ensure all complaints or patient issues are recorded and escalated to the line manager
- Ability to maintain confidentiality at all times.
- Ability to maintain a calm and professional demeanor even in high-pressure situations. Ability to maintain a calm and professional demeanor even in high-pressure situations.
- Work flexibly and effectively as part of a team to facilitate the provision of day-to-day services in line with trust and departmental standards and protocols.
About us
North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Job description
Job responsibilities
The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED department. The role involves providing front of house for the department. Proven medical administrative background a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident working with the public in a busy, fast-paced department and be able to meet the challenging and changing needs of the service. You will need to possess excellent communication and organisational skills and be able to work under your own initiative whilst being part of a supportive team. Reception Staff are made up of a varied aged, diverse, and multi-cultural team. Currently we have 19 members of the team who play an essential part of the patient's journey in the Emergency Department.
Job description
Job responsibilities
The role of the ED Receptionist is based in the front reception setting in the heart of a busy ED department. The role involves providing front of house for the department. Proven medical administrative background a good telephone manner and excellent customer care skills and advanced computer skills are essential. You need to be highly motivated with excellent interpersonal skills. The role can be demanding but it is also extremely interesting and varied with no two days being the same. You will need to be confident working with the public in a busy, fast-paced department and be able to meet the challenging and changing needs of the service. You will need to possess excellent communication and organisational skills and be able to work under your own initiative whilst being part of a supportive team. Reception Staff are made up of a varied aged, diverse, and multi-cultural team. Currently we have 19 members of the team who play an essential part of the patient's journey in the Emergency Department.
Person Specification
Education & professional Qualifications
Essential
- GCSE Grade 4 or equivalents
- English
- Maths
- IT
Desirable
- Previous experience in a clinical setting
- Knowledge of IT programmes such as word, and excel.
Experience
Essential
- Previous experience in an administrative/reception setting
- Strong Customer Service Focus skills
- Ability to deal confidently and tactfully with people at all levels of the organisation
Desirable
Personal Qualities & attributes
Essential
- Flexible
- Ability to work in a team
- Provide high quality service
- Strong interpersonal skills 'Can do attitude'
Desirable
Person Specification
Education & professional Qualifications
Essential
- GCSE Grade 4 or equivalents
- English
- Maths
- IT
Desirable
- Previous experience in a clinical setting
- Knowledge of IT programmes such as word, and excel.
Experience
Essential
- Previous experience in an administrative/reception setting
- Strong Customer Service Focus skills
- Ability to deal confidently and tactfully with people at all levels of the organisation
Desirable
Personal Qualities & attributes
Essential
- Flexible
- Ability to work in a team
- Provide high quality service
- Strong interpersonal skills 'Can do attitude'
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
