Job summary
An opportunity has arisen for a full time Right Upper Quadrant Pain (RUQP) Pathway Navigator to join the HPB (Hepato-Pancreato-Biliary) department.
We are looking for a positive and motivated person with an eye for detail to join our team.
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
Main duties of the job
The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interacting with staff at all levels
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.
The successful candidate is required to be able demonstrate that they meet the Trust values, the responsibilities of the job description and person specification.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated team of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link - www.royalfreelondonjobs.co.uk
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
- Previous NHS experience in administration
- Dealing with complaints
Skills and aptitudes
Essential
- Excellent written and verbal communication skill
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Other
Essential
- Understanding of the Data Protection Act
Desirable
- Desire to learn, develop and expand within the role
- Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
- Able to effectively manage challenging/conflict situations
- Works well within an admin team to deliver quality service to patients and staff
- Demonstrates a 'can do' approach and is able to show initiative in problem solving
- Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
- Previous NHS experience in administration
- Dealing with complaints
Skills and aptitudes
Essential
- Excellent written and verbal communication skill
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
Desirable
- Knowledge of Cerner
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Other
Essential
- Understanding of the Data Protection Act
Desirable
- Desire to learn, develop and expand within the role
- Further training or qualifications related to administration or computer an advantage
Personal Qualities
Essential
- Able to effectively manage challenging/conflict situations
- Works well within an admin team to deliver quality service to patients and staff
- Demonstrates a 'can do' approach and is able to show initiative in problem solving
- Able to work co-operatively and communicate efficiently with a wide range of staff with differing levels of responsibility and professional backgrounds
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
