Band 4 Waiting List Co-ordinator

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Education & professional Qualifications

Essential

• Educated to GCSE level, NVQ level 4 or equivalent
• Good standard of written and spoken English
• Effective numerical skills

Desirable

• AMSPAR medical knowledge

Experience

Essential

• Substantial experience of dealing with the public
• Substantial experience in a customer service environment
• Experience of handling difficult or pressurised situations
• Understanding of the requirements regarding patient confidentiality

Desirable

• Substantial experience in a similar role within an admissions office in the NHS
• In depth knowledge of NHS PAS or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of best practice in customer service environments

Skills and aptitudes

Essential

• Good working knowledge of IT applications (Word, Excel, EMail)
• Excellent customer service skills
• Strong communication skills (written and oral)
• Strong interpersonal and diplomacy skills
• Ability to deal with and manage conflict
• High level Organisational skills and ability to manage workload
• Analytical ability for the production and interpretation of reports
• Team worker
• An ability to support service development and improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

Wellhouse Lane

Barnet

EN5 2DJ

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)