Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
*Previous Applicants/Candidates need not apply*
Main duties of the job
You will be required to operationally manage allocated front of house reception teams.The successful candidate will work in partnership with the Outpatient Nursing Team and administration resources and structures deliver optimum patient flows in the main outpatient area, making recommendations to the Assistant Service Manager on workforce allocation and skill mix.To Train, support and performance manage allocated staff to ensure Trust Cerner Outpatient operational processes are embedded in staff practiceYou will manage the interface between the front house, outpatient appointment centre and service leads to ensure a highly efficient and effective outpatient service for patients.Ensure that the Trust delivers excellent outpatient care by supportingimplementation of a rolling customer care training programme for all reception staff and performance management against these standards and maintenance of clean and presentable outpatient waiting and clinical areas in main outpatients.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Evidence of continuing personal development
Desirable
- Minimum of degree level or equivalent
Experience
Essential
- Previous significant supervisory or management experience in a customer care environment
- Track record of successfully working in within a team with different roles
- Ability to work to deadlines/timescales
Desirable
- Experience of working in NHS outpatient environment
- Previous experience of operational management
- Working within an allocated budget
- I.T skills
Aptitudes
Essential
- Knowledge of NHS outpatient performance targets relevant to the outpatient environment
- Excellent communication skills - both verbal, presentation and written
- Ability to motivate and organise people
Desirable
- Ability to negotiate at all levels and work in partnership with all relevant stakeholders
- Excellent presentation skills
- Knowledge of chairing meetings, writing reports
- Highly developed analytical skills and competency in interpreting complex data
- Understanding of the principles of key management and health and safety
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Qualifications
Essential
- Evidence of continuing personal development
Desirable
- Minimum of degree level or equivalent
Experience
Essential
- Previous significant supervisory or management experience in a customer care environment
- Track record of successfully working in within a team with different roles
- Ability to work to deadlines/timescales
Desirable
- Experience of working in NHS outpatient environment
- Previous experience of operational management
- Working within an allocated budget
- I.T skills
Aptitudes
Essential
- Knowledge of NHS outpatient performance targets relevant to the outpatient environment
- Excellent communication skills - both verbal, presentation and written
- Ability to motivate and organise people
Desirable
- Ability to negotiate at all levels and work in partnership with all relevant stakeholders
- Excellent presentation skills
- Knowledge of chairing meetings, writing reports
- Highly developed analytical skills and competency in interpreting complex data
- Understanding of the principles of key management and health and safety
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
