Job summary
An exciting opportunity has arisen to work in the Colposcopy department at Barnet & Chase Farm Hospital as a Clinical Pathway Navigator. This is a fixed term/secondment position for one year to cover maternity leave and will be based at Barnet, but there could also be some cross site working at Chase Farm.
We are looking for a positive and motivated person with an eye for detail to join our team.
The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interacting withstaff at all levels
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
If you believe you meet the criteria of the person specification and would like to join the Royal Free London at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free please visit our website.
Main duties of the job
- General administrative duties for the department
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Provide patient navigation services for satellite and off site locations.
- Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
- Provide reasonable cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
- Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
About us
Embarking on a professional journey with the Royal Free London NHS Foundation Trust promises an enriching career experience.
As a pioneering institution at the forefront of healthcare excellence, we offer a dynamic environment characterised by innovation, collaboration, and a deep commitment to patient wellbeing.
You will become part of a team dedicated to pushing boundaries, embracing cutting-edge technology, and continuously enhancing the delivery of world-class healthcare services.
With a focus on professional development, work-life balance, and a culture of inclusivity, the trust provides a platform for you to thrive and contribute meaningfully to the advancement of healthcare.
Job description
Job responsibilities
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
- General administrative duties for the department such as, filing of all correspondence, results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.
- Review the actions and instructions generated from the transcription service when requested e.g. ensuring that correspondence or test results are sent to a clinician in a different specialty.
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- Ensure all patient demographics and contact details are kept up to date on Cerner.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Attend and participate in meetings relevant to the role as required.
- Provide patient navigation services for satellite and off site locations.
- Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
- Provide reasonable cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
- Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
- Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
Job description
Job responsibilities
Work as part of a team within a dedicated speciality/patient group to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients journey. Where a patient has multiple specialist needs, assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.
- General administrative duties for the department such as, filing of all correspondence, results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.Ensure copies of letters, discharge summaries etc. are sent, on request, within the agreed timeframe where appropriate.
- Review the actions and instructions generated from the transcription service when requested e.g. ensuring that correspondence or test results are sent to a clinician in a different specialty.
- Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
- Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
- Respond to requests from clinicians to type up urgent letters when required.
- Ensure all patient demographics and contact details are kept up to date on Cerner.
- When accessing patient records ensure computerised tracking systems are used appropriately.
- Phone patients to provide instructions, reminders and information where necessary.
- Attend and participate in meetings relevant to the role as required.
- Provide patient navigation services for satellite and off site locations.
- Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
- Provide reasonable cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
- Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
- Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.
- This job description outlines the current main responsibilities of the post. However the duties of the post may change and develop over time and may therefore be amended in consultation with the post holder.
Person Specification
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Values
Essential
- Demonstrable ability to meet the Trust Values
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex Problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
Person Specification
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Values
Essential
- Demonstrable ability to meet the Trust Values
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex Problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
