Job summary
The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Diabetes & Endocrine, Rheumatology, MDTU & Anticoagulant departments managing a team of administrative staff.
The post holder will lead a team of patient navigators and be responsible for the smooth running of the patient RTT journey from referral to discharge. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To be aware of and support national RTT targets and internal Trust/divisional performance (via the LUNA tool ). To support the Operations/Service Managers team with any reasonable management requests.
Main duties of the job
Supervise the day to day work of the divisional administrative teams in the Diabetes & Endocrine, Rheumatology, MDTU & Anticoagulant departments .
Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
About us
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional qualifications
Essential
- Diploma level qualification or equivalent experience
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology.
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
Desirable
- Courses / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional qualifications
Essential
- Diploma level qualification or equivalent experience
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology.
- English and Math at GCSE level or equivalent
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
- Knowledge of Cerner
Desirable
- Courses / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
- Ability to confidently interact and share knowledge with staff at all levels
Desirable
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
