Job summary
The Digital Services Support Analyst role is a specialist role and holds responsibility for the delivery of service and support for all Clinical Applications within the remit of Digital Services, working with internal trust teams and third-party suppliers. The primary responsibility of the position is for the support, management and configuration of all Oracle Cerner applications and interfaces with third party software.
The post-holder will have significant experience of working as part of the CRS Back Office/Support team, a subject-matter expert in supporting, maintaining, and configuring Oracle Cerner Applications or similar complex clinical systems and have a full understanding of processes and procedures covering inpatient and outpatient workflows.
Main duties of the job
Duties will include meeting required Service Level Agreements, resolving reported issues and actioning requests for additions or changes to local configuration, which will include testing the changes, creating relevant documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and to support the day-to-day requirements for supporting the Royal Free London Group.
Please refer to attached Job Descriptions for full details of the role.
About us
The post holder will offer World Class Care to service users, staff, colleagues, and patients alike so that everyone at the Royal Free can feel:
- Always Welcome
- Clearly communicating in a confident and supporting manner
- Respectful to all staff
- Reassuring ensuring the staff member understands the support you are providing for Clinical Applications.
You will be working within Digital Services, Patient Systems Group under the management of the Head of Systems Administration Group where you will work closely with all colleagues in the provision of supporting Clinical Applications.
Job description
Job responsibilities
Please refer to attached Job Description for full responsibilities of the Support Analyst role for all Clinical Applications
Job description
Job responsibilities
Please refer to attached Job Description for full responsibilities of the Support Analyst role for all Clinical Applications
Person Specification
Education & professional Qualifications
Essential
- Educated to Degree level standard or equivalent
Experience
Essential
- Demonstrate experience of working within the NHS
- Practical experience of working within a CRS Back Office Support Team
- Experience of working and configuring within Oracle Cerner Applications.
- Demonstrate experience working in a 2 nd/3rd line support role supporting Clinical Applications
- Working with a range of staffing groups including clinicians, nursing and operational/service managers.
Skills and aptitudes
Essential
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
- Ability to work across organisational and professional boundaries
- Influencing, motivation and negotiation skills
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
Personal Qualities & attributes
Essential
- Ability to work as part of a team
- Ability to work using own initiative
- Flexible and positive attitude towards work
Others
Essential
- Flexibility to the requirements of a support role.
- Requirement to travel other sites as required.
Person Specification
Education & professional Qualifications
Essential
- Educated to Degree level standard or equivalent
Experience
Essential
- Demonstrate experience of working within the NHS
- Practical experience of working within a CRS Back Office Support Team
- Experience of working and configuring within Oracle Cerner Applications.
- Demonstrate experience working in a 2 nd/3rd line support role supporting Clinical Applications
- Working with a range of staffing groups including clinicians, nursing and operational/service managers.
Skills and aptitudes
Essential
- Excellent verbal and written communication skills
- Good customer care skills and customer focused approach
- Ability to prioritise and work to deadlines
- Ability to work across organisational and professional boundaries
- Influencing, motivation and negotiation skills
- Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions
Personal Qualities & attributes
Essential
- Ability to work as part of a team
- Ability to work using own initiative
- Flexible and positive attitude towards work
Others
Essential
- Flexibility to the requirements of a support role.
- Requirement to travel other sites as required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
