Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
- Providing a high-quality responsive telephone service and dealing with high volumes of telephone calls. This will involve making appointments for patients agreeing dates and times, entering appropriate referrals onto the radiology system, giving appropriate prep instructions as well as dealing with general enquiries or referring calls to the relevant person or department
- To assist in the organisation and servicing of clinics within radiology.
- Advise patients as per agreed protocols.
- Send out appointment and prep sheets after making the appointment.
- Prepare referrals for verification and/or discussion by consultant radiologists/sonographers
- Deal with DNA patients according to department protocols.
- Liaise with medical staff about inpatient appointments and ward visits.
To provide a flexible and responsive outpatient appointment service including:
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- Making appointments, where appropriate, when requested electronic orders, by letter, telephone, or the patient's personal attendance.
- Providing from department protocols any relevant medical and dietary information.
- Providing reception cover as required
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
World Class Values
Essential
Education
Essential
- Good standard of written and spoken English
- Educated to GCE/GCSE or equivalent
Experience
Essential
- Working with the public
- Proven ability to work under pressure
- Be prepared to work across sites
- Ability to adapt to different environments and circumstances
Desirable
- NHS Experience
- Customer Service Experience
Skills & aptitude
Essential
- Clear concise verbal and written communication skills
- Excellent keyboard skills
- Ability to use initiative
- Ability to prioritise and organise workload
- Attention to detail
- Ability to learn and maintain knowledge
Personal Qualities
Essential
- Calm and positive disposition
- Self motivated
- Diplomatic
- Flexible and adaptable
- Punctual
Other
Essential
- Willing to learn
- Team Player
- Empathetic
- Proactive in approach to work
Person Specification
World Class Values
Essential
Education
Essential
- Good standard of written and spoken English
- Educated to GCE/GCSE or equivalent
Experience
Essential
- Working with the public
- Proven ability to work under pressure
- Be prepared to work across sites
- Ability to adapt to different environments and circumstances
Desirable
- NHS Experience
- Customer Service Experience
Skills & aptitude
Essential
- Clear concise verbal and written communication skills
- Excellent keyboard skills
- Ability to use initiative
- Ability to prioritise and organise workload
- Attention to detail
- Ability to learn and maintain knowledge
Personal Qualities
Essential
- Calm and positive disposition
- Self motivated
- Diplomatic
- Flexible and adaptable
- Punctual
Other
Essential
- Willing to learn
- Team Player
- Empathetic
- Proactive in approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
