Job summary
To provide support to all the staff covering the Trust's existing patients Administration (PAS) using the back-office system.
The post holder requires a good understanding of the needs and requirements of the process for building the templates clinics based on the naming convention that the Trust is using.
The post holder requires knowledge building clinics in PAS and linking resource name, location with the appointment.
The post holder will be able to add or remove letter preparation, request list, treatment function of the appointment type and the ERS (e-Referral's system) services.
To provide patient-focused rescheduling patients from one template to another using the appropriate Trusts booking system and the national e-Referrals system.
The post-holder will deal with all associated contacts from the request, such as service manager, operation managers and clinicians.
The post-holder will be expected to manage Template requests following the Trust policy and targets.
The post holder needs to work and manage the Back Office application on Cerner. They will have a broad range of responsibilities for ensuring that the templates have been built, linked and applied correctly on Cerner to ensure the Trusts clinic schedules are visible and can be used by all service administrators.
The post holder needs to maintain banks holiday, resource groups and slots groups.
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. Please note this post will be based at Enfield Civic Centre as part of our centralised Elective Access Team.
We are looking fora full time Template Coordinator to join our Template Management team who will be responsible for the management of specialty Template builds following the Trust policy and targets.
He/she will also support other members of the Elective Pathway Team to promote good practice and to support in the delivery of training and awareness programmes.The successful candidates will be required to be able to demonstrate previous template management experience, demonstrate the Trust values, and meet the responsibilities of the job description and person specification. this position will involve a templates test to establish the level of experience in this field. It will be important to be flexible as successful candidates may be required to work on any of our hospital sites.If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application
About us
This is an exciting time to be working at the Royal Free London NHS Foundation Trust, one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. Please note this post will be based at Enfield Civic Centre as part of our centralised Elective Access Team.
We are looking fora full time Template Coordinator to join our Template Management team who will be responsible for the management of specialty Template builds following the Trust policy and targets.
He/she will also support other members of the Elective Pathway Team to promote good practice and to support in the delivery of training and awareness programmes.The successful candidates will be required to be able to demonstrate previous template management experience, demonstrate the Trust values, and meet the responsibilities of the job description and person specification. this position will involve a templates test to establish the level of experience in this field. It will be important to be flexible as successful candidates may be required to work on any of our hospital sites.If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application
Job description
Job responsibilities
To provide support to all the staff covering the Trusts existing patients Administration (PAS) using the back-office system.
The post holder requires a good understanding of the needs and requirements of the process for building the templates clinics based on the naming convention that the Trust is using.
The post holder requires knowledge building clinics in PAS and linking resource name, location with the appointment.
The post holder will be able to add or remove letter preparation, request list, treatment function of the appointment type and the ERS (e-Referrals system) services.
To provide patient-focused rescheduling patients from one template to another using the appropriate Trusts booking system and the national e-Referrals system.
The post-holder will deal with all associated contacts from the request, such as service manager, operation managers and clinicians.
The post-holder will be expected to manage Template requests following the Trust policy and targets.
The post holder needs to work and manage the Back Office application on Cerner. They will have a broad range of responsibilities for ensuring that the templates have been built, linked and applied correctly on Cerner to ensure the Trusts clinic schedules are visible and can be used by all service administrators.
The post holder needs to maintain banks holiday, resource groups and slots groups.
The post holder needs to be able to create, understand and maintain the bookshelf.
The post hold will be able to support the clinic cancellation team, slot and Adhoc requests and/or different areas in the OAC department and it includes sending the text message and contacting patient.
Attend any meetings to assist the management with relevant information about requests.
The post holder will be able to support in updating Condeco system as a clinic cancellation process.
Job description
Job responsibilities
To provide support to all the staff covering the Trusts existing patients Administration (PAS) using the back-office system.
The post holder requires a good understanding of the needs and requirements of the process for building the templates clinics based on the naming convention that the Trust is using.
The post holder requires knowledge building clinics in PAS and linking resource name, location with the appointment.
The post holder will be able to add or remove letter preparation, request list, treatment function of the appointment type and the ERS (e-Referrals system) services.
To provide patient-focused rescheduling patients from one template to another using the appropriate Trusts booking system and the national e-Referrals system.
The post-holder will deal with all associated contacts from the request, such as service manager, operation managers and clinicians.
The post-holder will be expected to manage Template requests following the Trust policy and targets.
The post holder needs to work and manage the Back Office application on Cerner. They will have a broad range of responsibilities for ensuring that the templates have been built, linked and applied correctly on Cerner to ensure the Trusts clinic schedules are visible and can be used by all service administrators.
The post holder needs to maintain banks holiday, resource groups and slots groups.
The post holder needs to be able to create, understand and maintain the bookshelf.
The post hold will be able to support the clinic cancellation team, slot and Adhoc requests and/or different areas in the OAC department and it includes sending the text message and contacting patient.
Attend any meetings to assist the management with relevant information about requests.
The post holder will be able to support in updating Condeco system as a clinic cancellation process.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- GCSE Maths and English or equivalent
Desirable
- Further study for professional memberships or management qualifications
- Evidence of continuing personal development
Experience
Essential
- Experience of providing operational knowledge to support development of strategies and implementation plans.
- Experience of working with Cerner back office with specific knowledge of template management.
- Experience of promoting good practice to ensure the highest standards of conduct.
- Understanding of confidentiality, data protection requirements and the frameworks set out in the NHS Information Governance Toolkit
Desirable
- Experience of identifying causes of data errors and inaccuracies.
- Experience managing implementation of cross organisation support and improvement plans
Skills and aptitudes
Essential
- Ability to engage with stakeholders to understand their requirements and to work with them to ensure needs are met.
- Ability to achieve targets and standards through personal endeavour and the efforts of others.
- Ability to follow professional and technical leadership to improve personal performance
- Ability to set personal objectives and identify personal development needs.
- Knowledge of legislation, guidelines and best practice for data quality standards.
- Ability to collect metrics and performance indicators for data quality monitoring and improvement
- Ability to identify and report significant data quality issues effectively.
- Ability to provide advice and support for adoption and operation of data quality legislation, directives and standards.
- Expertise in effective use of patient management and clinical systems.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential
- GCSE Maths and English or equivalent
Desirable
- Further study for professional memberships or management qualifications
- Evidence of continuing personal development
Experience
Essential
- Experience of providing operational knowledge to support development of strategies and implementation plans.
- Experience of working with Cerner back office with specific knowledge of template management.
- Experience of promoting good practice to ensure the highest standards of conduct.
- Understanding of confidentiality, data protection requirements and the frameworks set out in the NHS Information Governance Toolkit
Desirable
- Experience of identifying causes of data errors and inaccuracies.
- Experience managing implementation of cross organisation support and improvement plans
Skills and aptitudes
Essential
- Ability to engage with stakeholders to understand their requirements and to work with them to ensure needs are met.
- Ability to achieve targets and standards through personal endeavour and the efforts of others.
- Ability to follow professional and technical leadership to improve personal performance
- Ability to set personal objectives and identify personal development needs.
- Knowledge of legislation, guidelines and best practice for data quality standards.
- Ability to collect metrics and performance indicators for data quality monitoring and improvement
- Ability to identify and report significant data quality issues effectively.
- Ability to provide advice and support for adoption and operation of data quality legislation, directives and standards.
- Expertise in effective use of patient management and clinical systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
