Job summary
An opportunity has arisen for a highly motivated administrator to join Therapy Services in the post of Therapy Administrator for a permanent contract.
Our department provides administrative assistance to a wide variety of Outpatient Therapy departments (MSK Physiotherapy, Hand Therapy, Pelvic Health, Podiatry, Dietetics, Vascular and Amputees, Neurosciences, Respiratory, Pain Management). The successful applicant will be trained and will provide cross cover across all the departments.
Main duties of the job
This role is varied from front of house reception service to providing back-office admin support to the department. This post will involve the successful applicant to work with qualified Allied Health Professionals, Therapy Assistants, Service Managers and Service Clinical Leads.We are seeking to appoint a positive individual to work within our very fast paced service. Applicants should be able to demonstrate organisational skills, be a committed team player with the ability to prioritise their own workload and work well under pressure. Excellent interpersonal and communication skills are essential with the role requiring high levels of face-to-face and telephone communication.
We provide a standalone service, allowing us to assist the patient from beginning to end of treatment. You will be required to ensure that the patient experiences a smooth journey throughout their care from referral receipt to the last appointment. This role involves daily patient contact whether it is face to face, telephone, or email. You will be booking, cancelling, rescheduling and ensuring appointments are utilised to maximum capacity.
Working hours range from 0800-1600, 0830-1630, 0900-1700 and 0930-1730 (*service need dependent). The service requires flexibility to allow for cover.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- Maths and English to GCSE level or equivalent
Desirable
- Higher education qualification (eg NVQ)
Experience
Essential
- Previous experience of working with the public
- Experience of administrative work
- Experience of working in a team
Desirable
- Previous experience working with people within healthcare or customer service role
Skills and aptitudes
Essential
- Ability to work under pressure and prioritise between urgent and routine tasks
- Ability to work as part of a team
- Good time management skills
- Able to prioritise between urgent and routine tasks
- Able to work flexibly
- Able to demonstrate strong interpersonal skills
- Ability to work alone and use initiative
- Ability to communicate effectively and efficiently in writing
- Proficient with computers, including use of MS Word, Excel and Powerpoint
- Good organisational skills
Desirable
- An understanding of role of therapies and how admin can support this
Person Specification
Education & professional Qualifications
Essential
- Maths and English to GCSE level or equivalent
Desirable
- Higher education qualification (eg NVQ)
Experience
Essential
- Previous experience of working with the public
- Experience of administrative work
- Experience of working in a team
Desirable
- Previous experience working with people within healthcare or customer service role
Skills and aptitudes
Essential
- Ability to work under pressure and prioritise between urgent and routine tasks
- Ability to work as part of a team
- Good time management skills
- Able to prioritise between urgent and routine tasks
- Able to work flexibly
- Able to demonstrate strong interpersonal skills
- Ability to work alone and use initiative
- Ability to communicate effectively and efficiently in writing
- Proficient with computers, including use of MS Word, Excel and Powerpoint
- Good organisational skills
Desirable
- An understanding of role of therapies and how admin can support this
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
