Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Main duties of the job
We are advertising for 3 x Maternity administrators to join our team. The successful candidate will be working in the Maternity Single Point of Care Office. The roles will be based at either Barnet Hospital or Graseby House, however the post holder will be expected to work dynamically across all areas of the service when required.
The administrators are responsible for providing a front-line reception service and administrative function to all areas of the maternity service and for delivering a high standard of customer care to a wide range of client groups.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- NVQ Level 3 or Equivalent
Desirable
- Level 2 Medical Terminology
Experience
Essential
- Experience of working in a public/patient facing role
- Previous work in a team
- Previous work experience in a receptionist or similar role
Desirable
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential
- Computer literate
- Excellent communication skills both written and spoken
- Excellent customer service skills
- Ability to manage and resolve difficult situations
- Effective communication skills
- High degree of accuracy and attention to detail
- Able to prioritise workload, keeping calm under pressure
- Experience of using own initiative to help solve a problem or improve a service
- Ability to work alone and part of a team
Desirable
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & Attributes
Essential
- A professional / enthusiastic and positive attitude to work
- Self-motivated
- Displays compassion and understanding
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- NVQ Level 3 or Equivalent
Desirable
- Level 2 Medical Terminology
Experience
Essential
- Experience of working in a public/patient facing role
- Previous work in a team
- Previous work experience in a receptionist or similar role
Desirable
- Previous work experience in a healthcare setting
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential
- Computer literate
- Excellent communication skills both written and spoken
- Excellent customer service skills
- Ability to manage and resolve difficult situations
- Effective communication skills
- High degree of accuracy and attention to detail
- Able to prioritise workload, keeping calm under pressure
- Experience of using own initiative to help solve a problem or improve a service
- Ability to work alone and part of a team
Desirable
- Knowledge of patient confidentiality and the Data Protection Act
Personal Qualities & Attributes
Essential
- A professional / enthusiastic and positive attitude to work
- Self-motivated
- Displays compassion and understanding
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
