Job summary
An exciting opportunity has arisen to join our management team at the Royal Free London NHS Foundation Trust (RFL). We are looking for a Service Manager to support our Gastroenterology service at Barnet; this is an interesting role which offers a broad range of experience to help support your career development.
You will work with consultants and colleagues to manage the delivery of a high quality service and lead an administrative team to ensure the best possible patient experience.
This role will be based at Barnet Hospital with some infrequent travel required to Chase Farm Hospital and other Trust sites. Our Gastroenterology service provides care for patients at Barnet Hospital and Chase Farm Hospital.
The successful candidate is required to be able demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven managerial experience, experience of managing staff and knowledge and awareness of operational targets within the NHS. You will have excellent communication skills be able to demonstrate strong leadership and management skills. You should have a flexible approach to work, be able to manage workload and work as part of a team to tight deadlines without supervision.
Main duties of the job
Your role will be to provide operational management support, working closely with clinicians, managers and staff to ensure that services are responsive to patients and provided to the highest possible standard.
The successful candidate will have proven management experience within an acute hospital setting in an operational role, including experience in staff management and delivering services. Knowledge and experience of how to maximise compliance to referral to treatment targets, including waiting list management and management of outpatient clinics, would be highly desirable.
In order to meet this challenge, you will be a team player with excellent communication skills and a drive to improve patient experience. A flexible and proactive approach is essential, and you will need to have the skills to prioritise and plan your workload in a busy environment.
About us
The Royal Free London NHS Foundation Trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.
Job description
Job responsibilities
Support the infrastructure which measures performance within the directorate (including RTT reports, waiting lists, outpatient new to follow up ratios, diagnostic treatment status, length of stay).
Ensure data validation is completed to achieve required national and local RTT targets and milestones.
Work across the division to ensure that access standards are consistently met for all patients.
Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences.
Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.
Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.
To manage administration and support staff employed within directorate.
Ensure optimal use of staffing resources and review workforce requirements as required.
Job description
Job responsibilities
Support the infrastructure which measures performance within the directorate (including RTT reports, waiting lists, outpatient new to follow up ratios, diagnostic treatment status, length of stay).
Ensure data validation is completed to achieve required national and local RTT targets and milestones.
Work across the division to ensure that access standards are consistently met for all patients.
Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences.
Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust.
Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement.
To manage administration and support staff employed within directorate.
Ensure optimal use of staffing resources and review workforce requirements as required.
Person Specification
Qualifications
Essential
- Minimum of 1st degree or equivalent
- Evidence of continuing personal development
Desirable
Values
Essential
- Demonstrable ability to meet the Trust Values
Aptitudes, personal characteristics
Essential
- Well organised and practical with a logical, analytical approach to work
- Pays careful attention to detail
- Ability to work under pressure in a dynamic environment
- Positive and motivated with ability to be flexible
Desirable
- Demonstrates skill / experience with finance in a healthcare setting
Skills and Knowledge
Essential
- Understanding of national NHS policy and targets
- Good interpersonal, oral and written skills including chairing team meetings, writing reports
- Knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
- Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Experience
Essential
- Significant demonstrable experience of working in the NHS in a junior management position
- Demonstrative experience of staff management and leading a team
- Budget management experience including monitoring expenditure and identifying savings
- Experience of managing RTT and Cancer PTLs
Desirable
- Introducing new ways of working
- Project management
- Experience and familiarity with business planning and preparation of business cases
Person Specification
Qualifications
Essential
- Minimum of 1st degree or equivalent
- Evidence of continuing personal development
Desirable
Values
Essential
- Demonstrable ability to meet the Trust Values
Aptitudes, personal characteristics
Essential
- Well organised and practical with a logical, analytical approach to work
- Pays careful attention to detail
- Ability to work under pressure in a dynamic environment
- Positive and motivated with ability to be flexible
Desirable
- Demonstrates skill / experience with finance in a healthcare setting
Skills and Knowledge
Essential
- Understanding of national NHS policy and targets
- Good interpersonal, oral and written skills including chairing team meetings, writing reports
- Knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
- Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
- Ability to negotiate with and influence staff at all levels
- Ability to manage time/priorities
Experience
Essential
- Significant demonstrable experience of working in the NHS in a junior management position
- Demonstrative experience of staff management and leading a team
- Budget management experience including monitoring expenditure and identifying savings
- Experience of managing RTT and Cancer PTLs
Desirable
- Introducing new ways of working
- Project management
- Experience and familiarity with business planning and preparation of business cases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
