Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
- Support in Management of admin staff at RFH
- Support ASM and Operational managers where needed.
- Annual leave requests, sickness, appraisals, track on Health Roster for admin staff and consultants
- Coordinating clinic/surgical list cancellations
- Send out comms to clinicians.
- Deal with PALs complaints/complaints escalated by the team.
- Assist Dr's with completing annual leave requests.
- Validations and managing the waiting lists (outpatient follow up, nurse led lists).
- Check outcomes weekly.
- Attend weekly PTL, management meeting, team meeting.
- Cover annual leave when required.
- Booking rooms on Condeco.
- Manage waiting list, booking patients, liaise with clinicians/nurses, Dictate IT, Validating, upload documents to EPR, contact GPs/other hospitals and chase results
Summary of Key Tasks
- Manging admin staff
- Validations with support from ASM
- Day to Day running of the service
- Proactive Approach in being visible to staff
Meetings
- Admin Meetings
- Weekly Ops Meeting
- NCL hub meetings as needed
- Admissions meetings
- PTL meetings
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Demonstrable ability to meet the Trust Values
Essential
- Diploma level qualification or equivalent experience
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent.
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- Knowledge of Cerner
Desirable
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to learn and assimilate information quickly
Desirable
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Demonstrable ability to meet the Trust Values
Essential
- Diploma level qualification or equivalent experience
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent.
- Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet.
- Knowledge of Cerner
Desirable
- Customer Services attendance certificate
- Courses / further study attended to demonstrate evidence of personal development.
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of managing and prioritising own workload and working to deadlines
- Experience of dealing with non-routine and complex problems
- Experience of managing staff
Desirable
- Experience of drawing up staff rosters
Skills and aptitudes
Essential
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Ability to learn and assimilate information quickly
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
