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Royal Free London NHS Foundation Trust

Band 3 Front of House Receptionist

Information:

This job is now closed

Job summary

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

  • To provide a courteous reception service to patients and clinicians in line with office procedures, contributing to the overall efficient and effective running of designated out-patient clinics.
  • To work closely with nursing and medical staff to ensure that any issues in clinic are raised immediately to maintain an excellent level of service to patients.
  • The post-holder will work as part of the Out-patient's team, ensuring and efficient, high quality and timely service is provided. This includes providing a welcoming and professional service to patients when manning the reception clinic(s).
  • To manage the booking of designated follow up clinics and ensure that these are booked efficiently and that any booking issues are raised immediately with medical staff to ensure patient care is not compromised.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6 million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivaled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/

Details

Date posted

03 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-5773165

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG


Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person Specification

Skills and aptitudes

Essential

  • A high degree of accuracy and attention to detail
  • Excellent customer care skills, including ability to use judgement, tact & diplomacy
  • Experience of prioritising own workload in a highly pressured working environment
  • Knowledge of patient confidentiality and the Data Protection Act

Desirable

  • Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
  • Ability to successfully manage and resolve difficult situations
  • Excellent telephone manner
  • Excellent communication skills, both written and spoken
  • Good IT skills, including proficiency in the use of windows based applications
  • Excellent organisational skills
  • Experience of record keeping
  • Experience of using own initiative to help solve a problem or improve a service
  • Experience of team working

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

  • Good general education, including GCSE English equivalent

Experience

Desirable

  • Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
  • in the NHS or similar. Knowledge / experience of computer systems
Person Specification

Skills and aptitudes

Essential

  • A high degree of accuracy and attention to detail
  • Excellent customer care skills, including ability to use judgement, tact & diplomacy
  • Experience of prioritising own workload in a highly pressured working environment
  • Knowledge of patient confidentiality and the Data Protection Act

Desirable

  • Effective interpersonal skills, to liaise and negotiate with people/staff at all levels
  • Ability to successfully manage and resolve difficult situations
  • Excellent telephone manner
  • Excellent communication skills, both written and spoken
  • Good IT skills, including proficiency in the use of windows based applications
  • Excellent organisational skills
  • Experience of record keeping
  • Experience of using own initiative to help solve a problem or improve a service
  • Experience of team working

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

  • Good general education, including GCSE English equivalent

Experience

Desirable

  • Significant experience in a role which combines administration and working with the public, preferably in the NHS or similar
  • in the NHS or similar. Knowledge / experience of computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free Hospital

Pond Street

London

NW3 2QG


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Outpatients & Phlebotomy Service Manager

Sophie Barron

Sophie.Barron@nhs.net

07722368291

Details

Date posted

03 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full-time

Reference number

391-RFL-5773165

Job locations

Royal Free Hospital

Pond Street

London

NW3 2QG


Supporting documents

Privacy notice

Royal Free London NHS Foundation Trust's privacy notice (opens in a new tab)