Job summary
The Bereavement officer is responsible for supporting the bereaved in every aspect of care after a death of a family member or friend .
"It is our one chance to embed the safest possible memories at the worst time in someone's life"
We are an award winning and innovative team and welcome applications from candidates passionate about this speciality.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
The successful applicants will be kind and compassionate by nature while also being professional and dedicated to delivering a proactive and efficient service to bereaved families at a distressing time. You will be someone who is methodical, calm under pressure, possess excellent IT skills, able to cope with change in demands and most importantly a team player. You will be detail-focused and keen to develop your skills through the role and to actively support development of the services.
Excellent communications skills, in-person, on the telephone, virtually and in writing are essential as you will be communicating with anxious and distressed bereaved people as well as various other professional agencies such as His Majesty's Coroner, funeral director, Registrars of deaths. You will work closely with these agencies and internal teams from medical examiner service, wards and with clinicians to coordinate the delivery of a world-class individualised service to each and every bereaved family while upholding the Trust values and reputation.
The Covid-19 pandemic has required us to all work in more flexible and adaptable ways and these qualities will be vital for the successful candidates.
The office is busy, mentally taxing and sometimes emotionally demanding. Personal resilience and a good sense of humor are important; the Trust offers a number of services to support staff well-being.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Education to a high A-Level
- RSAIII or equivalent in keyboard skills.
Experience
Essential
- Experience of developing and managing own workload whilst at the same time being able to work co-operatively as part of a team
- Demonstrable experience of working in a demanding and unpredictable environment
- Understanding of hospital procedures and policies relating to death and bereavement.
- Appropriate knowledge of medical terms to be used in checking cremation forms and to supply advice to junior doctors on correct filling in of medical certificates of death.
Skills
Essential
- Understanding of certification and legal processes relating to funerals
- Demonstrates understanding of grief and loss and its impact on individuals
- Knowledge of customs of other faiths and ethnic groups surrounding death
- Excellent communication skills in person/telephone/virtually/written
- Excellent interpersonal skills required for the sensitive support of the bereaved
- Confident & assertive whilst able to demonstrate empathy and tact.
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Education to a high A-Level
- RSAIII or equivalent in keyboard skills.
Experience
Essential
- Experience of developing and managing own workload whilst at the same time being able to work co-operatively as part of a team
- Demonstrable experience of working in a demanding and unpredictable environment
- Understanding of hospital procedures and policies relating to death and bereavement.
- Appropriate knowledge of medical terms to be used in checking cremation forms and to supply advice to junior doctors on correct filling in of medical certificates of death.
Skills
Essential
- Understanding of certification and legal processes relating to funerals
- Demonstrates understanding of grief and loss and its impact on individuals
- Knowledge of customs of other faiths and ethnic groups surrounding death
- Excellent communication skills in person/telephone/virtually/written
- Excellent interpersonal skills required for the sensitive support of the bereaved
- Confident & assertive whilst able to demonstrate empathy and tact.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
