Band 4 Clinical Pathway Navigator

Job description

Job responsibilities

1. GENERAL DUTIES AND RESPONSIBILITIES

• Understands and follows the administrative input required to support the patients standard clinical pathways from the time the patient is referred through to discharge.
• Coordinates all administrative processes for each patients pathway to ensure it is managed smoothly and within agreed time frames.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations where required.
• Check with Admissions on a regular basis that patients have been added appropriately to the elective waiting list.
• Provide cross-cover for other patient navigators to ensure a consistent and effective administration service is maintained at all times.
• Process confidential patient-sensitive documentation to and from patients, other healthcare professionals and external agencies.
• Deal with concerns/complaints as appropriate, immediately escalating where necessary to the appropriate manager for prompt action.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Desirable

• Experience of managing and prioritising own workload and working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal free London

Pond Street

London

NW3 2QG

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)