Band 4 PRRT Administrator - Neuroendocrine Tumours Service

Job responsibilities

2. PRRT PATIENT PATHWAY PLANNING2.1 Manage PRRT referrals received by the specialty by working closely with clinicians and NET CNS to ensure that patients are placed on the correct clinical pathway.2.2 Liaising with patients both prior to and post their treatment to ensure that they are aware of the logistics of what PRRT treatment involves2.3 Ensure that simple tests or pre-investigations, including blood tests and Covid swabs, baseline crossectional imaging, echocardiograms have been ordered and arranged where necessary.2.4 Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.2.5 Arrange transport (in line with trust procedure) and translation services where necessary.2.6 Coordinate hotel bookings for patients where necessary.2.7 Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.2.8 Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments), Nuclear Medicine and the ward staff, as directed by the clinicians in line with the clinical pathway.2.9 Monitor clinic lists and MDT outcomes to assess workflow and escalate any issues where necessary.2.10 Ensure the patient understands their care pathway and is aware of appointments and any changes.2.11 Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team. Chase up any outstanding blood results, scans and investigations from external organisations where these have been conducted locally2.12 Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame.2.13 Ensure PRRT data is appropriately annotated and stored according to Trust protocols2.14 Achieve Good Clinical Practice (GCP) training and certification2.15 Assist in phlebotomy and delivering of research material to BioBank as needed.3. RESPOSIBILITY FOR INFORMATION AND RESOURCES3.1 Notify relevant departments and Medical Records when informed of the death of a patient and cancel future appointments to prevent further distress for families.3.2 Ensure a high standard of data quality is maintained, arranging audit support and data validation where appropriate. This may include the coding of outpatient procedures as required.3.3 Support the team as required with updating data on relevant shared drives and departmental databases.

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education and Qualifications

Essential

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent

Desirable

• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems

Desirable

• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality

Desirable

• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Qualities and Attributes

Essential

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Others

Essential

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision
• Reliability - good time keeping

Desirable

• Ability to work flexibly to accommodate peaks and troughs of activity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).