Job summary
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
- Manage the Enquiries Team (3 band 4 Enquiries Coordinators) including reviewing their annual objectives, conducting regular supervision meetings.
- IT super user of all of PPU and relevant trust data bases and systems; Compucare, Cerner, PACS, CRIS...etc, highly numerate and articulate responsible for accurately and consistently intercepting, logging, handling and booking incoming UK based and international enquiries and referrals received liaising directly with consultants to plan referrals private care episodes, working with PPU senior finance team to cost and quote private care episodes, liaising with private medical insurance companies senior teams to provide and extend private care financial cover. Maximise PPU return on investment on digital e-marketing and off line marketing, communications and business development initiatives. Maximise referrals conversion into revenue generating sales. . Authorised signatory of bank team members' time sheets, overtime payments and travel expenses. Responsible for the purchase and financial verification of team's assets and supplies signing off orders. Responsible for ongoing monitoring of delegated budget ensuring that budget is consistent with guidelines and pre-determined budgetary limits.
- Produce advanced highly accurate analytical regular weekly, monthly and quarterly reports on the activity, sales and revenue of the sales team.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential
- Relevant degree or equivalent experience.
Desirable
- Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology.
Experience
Essential
- Experience in supervising/ managing front of house customer facing, sales driven. call centre or sales teams in a complex multinational organisation, or within NHS, public sector or private healthcare sector
Desirable
- Experience of managing and prioritising own workload, working to deadlines and working under pressure.
Skills and aptitudes
Essential
- Excellent written and verbal communication skills.
Desirable
- IT super user of appropriate systems including Compucare.
Personal qualities and attributes
Essential
- Ability to engage effectively and enthusiastically with staff at all levels
Desirable
- Capacity to handle a number of tasks simultaneously, accurately and with high speed line managing and providing leadership to the team to meet strategic objectives and deadlines.
Others
Essential
- Ability to work independently without direct supervision.
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values.
Education and professional qualifications
Essential
- Relevant degree or equivalent experience.
Desirable
- Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology.
Experience
Essential
- Experience in supervising/ managing front of house customer facing, sales driven. call centre or sales teams in a complex multinational organisation, or within NHS, public sector or private healthcare sector
Desirable
- Experience of managing and prioritising own workload, working to deadlines and working under pressure.
Skills and aptitudes
Essential
- Excellent written and verbal communication skills.
Desirable
- IT super user of appropriate systems including Compucare.
Personal qualities and attributes
Essential
- Ability to engage effectively and enthusiastically with staff at all levels
Desirable
- Capacity to handle a number of tasks simultaneously, accurately and with high speed line managing and providing leadership to the team to meet strategic objectives and deadlines.
Others
Essential
- Ability to work independently without direct supervision.
Desirable
- Ability to work flexibly to accommodate peaks and troughs of activity.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
