Job summary
The Royal Free London NHS Foundation Trust are recruiting a Car Parking Administrator to work as part of the parking team for the Royal Free Group.
The parking team manage the car parks and all queries regarding parking on our sites from staff, visitors and the public. We aim to provide timely responses and excellent customer service at all times, facilitating access to our sites for staff and service users.
Main duties of the job
Your role will be to provide the administration for the parking team. Monitoring and responding to emails in the shared Outlook mailbox and answering calls from staff and members of the public.
You will deal with queries and process permit requests, parking exemptions and penalty charge notices; following processes to ensure appropriate and fair decision-making regarding parking access and charges.
You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user. You will be able to prioritise tasks and manage your workload accordingly.
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information, please follow link https://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
Please see attached job description and person specification for more information about this role and working at Royal Free London NHS Foundation Trust.
Job description
Job responsibilities
Please see attached job description and person specification for more information about this role and working at Royal Free London NHS Foundation Trust.
Person Specification
Education & professional Qualifications
Essential
- o Educated to GCSE level or equivalent in Maths and English (C or 4)
- NVQ level 3 or equivalent
Experience
Essential
- Good written and verbal skills
- Competent use of Excel and Word
Desirable
- Administration experience
- Experience working with the public or in customer service environments
Skills and aptitudes
Essential
- Able to work under pressure and respond to emergencies
- Excellent interpersonal skills
- Excellent written and verbal communication skills
Personal Qualities & attributes
Essential
- Flexible working approach
- Self motivated
- Professional and smart appearance
Person Specification
Education & professional Qualifications
Essential
- o Educated to GCSE level or equivalent in Maths and English (C or 4)
- NVQ level 3 or equivalent
Experience
Essential
- Good written and verbal skills
- Competent use of Excel and Word
Desirable
- Administration experience
- Experience working with the public or in customer service environments
Skills and aptitudes
Essential
- Able to work under pressure and respond to emergencies
- Excellent interpersonal skills
- Excellent written and verbal communication skills
Personal Qualities & attributes
Essential
- Flexible working approach
- Self motivated
- Professional and smart appearance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
