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Royal Free London NHS Foundation Trust

Band 4 - Pacing and Rehab Navigator

Information:

This job is now closed

Job summary

  • The post holder will be communicating with all associated contacts from the request, such as Service Managers, Operation Managers, Administrators and Clinicians
  • Ensuring all Urgent and Routine referrals are accurately logged and registered on PAS system.
  • Using own initiative to regularly monitor and review future clinics to ensure that they are booked correctly, and all unutilized slots are filled.
  • Contacting patients to offer appointments, dealing with patients in a professional manner and ensuring patient confidentiality is maintained at all times.
  • Relaying sensitive information to patients and carers in relation to waiting times for appointments, dealing with aggressive and antagonistic patients in a calm and tactful manner.
  • Book appointments using the PAS/NHS e-referral system and identify the type of outpatient appointment required. Obtain relevant reports/ information and request HRS/case notes. Update clinic of list changes due to cancellations/alterations. Frequently negotiate with Cardiology staff to provide additional outpatient clinics.
  • To ensure management of all clinic requests/reductions/cancellations/clinic changes/patient requests are managed within Cerner independently.

Main duties of the job

To ensure a high standard of secretarial and administrative service is consistently delivered by undertakingrequired tasks and activities on a daily basis, using the ability to work flexibly and use initiativeo To utilise the required technology/hospital systems including Cerner/Luna/Microsoft/CPACS/Sentinel/Pacenet and any other new technology or system(s) that are introduced and support other team members to deliver an efficient administrative service.o To recommend and support the implementation of service improvements to own and team working practice to improve workflow.o To train and develop other team members to ensure competencies are developed, sustained and updated and to deliver the required administrative and secretarial service in a changing working environment.o To recommend and support the implementation of service improvements to own and team working practice to improve workflow.o You will be working with a wide range of people and communicating with both patients and staff, so effective interpersonal skills are essential.o You must work well as part of a team, whilst also having the ability to use your own initiative and work well under pressure.

About us

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:

Welcomed at all times

Confident because we are clearly communicating

Respected and cared for

Reassured that they are always in safe hands

Details

Date posted

05 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum pro rata inclusive of HCAS

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

391-RFL-5540458

Job locations

Barnet Hospital

Wellhouse Lane

Barnet

EN5 3DJ


Job description

Job responsibilities

For further information please find attached job description which will give full details of role responsibilities.

Job description

Job responsibilities

For further information please find attached job description which will give full details of role responsibilities.

Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

  • 5 GCSEs or equivalent, including Maths and English

Desirable

  • Educated to degree level.
  • Clinical Audit qualification/training

Experience

Essential

  • Administrative processes, such as document management, and those supporting standards within healthcare
  • Proficient use of excel and word and other IT systems and programmes.
  • Experience of developing and maintaining robust electronic and manual filing systems
  • Able to analyse simple and complex structured and unstructured data to support business outcomes using basic statistical methods to analyse the data.
  • Experience of liaising and communicating with a wide range of stakeholders.
  • Ability to contribute to change within a complex environment.
  • Relevant experience in administering groups and committees, including arranging meetings, maintenance of current memberships and terms of reference, preparing and circulating agendas, and producing minutes.
  • Able to confidently engage with people internally and externally at all levels in a professional manner.

Desirable

  • NHS/Health sector environment
  • Clinical Audit, compliance, or corporate governance background

Skills and aptitudes

Essential

  • Effective written and oral communication skills to make presentations and write reports.
  • Ability to use Microsoft Word, Excel and Power-point.
  • Ability to Collate and format data to facilitate processing and presentation for review and further advanced analysis by others.
  • Ability analyses and report data
  • Ability to use Microsoft Access and SPSS
  • Good interpersonal and facilitation skills
  • Evidence of personal insight, and willingness to learn.
  • The ability to concentrate for long periods of time.
  • Ability to prioritise workload.
  • Positive and optimistic, displaying confidence and exhibiting a presence and vision

Desirable

  • Ability to work autonomously and deal with a range of complex issues as required.
Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications

Essential

  • 5 GCSEs or equivalent, including Maths and English

Desirable

  • Educated to degree level.
  • Clinical Audit qualification/training

Experience

Essential

  • Administrative processes, such as document management, and those supporting standards within healthcare
  • Proficient use of excel and word and other IT systems and programmes.
  • Experience of developing and maintaining robust electronic and manual filing systems
  • Able to analyse simple and complex structured and unstructured data to support business outcomes using basic statistical methods to analyse the data.
  • Experience of liaising and communicating with a wide range of stakeholders.
  • Ability to contribute to change within a complex environment.
  • Relevant experience in administering groups and committees, including arranging meetings, maintenance of current memberships and terms of reference, preparing and circulating agendas, and producing minutes.
  • Able to confidently engage with people internally and externally at all levels in a professional manner.

Desirable

  • NHS/Health sector environment
  • Clinical Audit, compliance, or corporate governance background

Skills and aptitudes

Essential

  • Effective written and oral communication skills to make presentations and write reports.
  • Ability to use Microsoft Word, Excel and Power-point.
  • Ability to Collate and format data to facilitate processing and presentation for review and further advanced analysis by others.
  • Ability analyses and report data
  • Ability to use Microsoft Access and SPSS
  • Good interpersonal and facilitation skills
  • Evidence of personal insight, and willingness to learn.
  • The ability to concentrate for long periods of time.
  • Ability to prioritise workload.
  • Positive and optimistic, displaying confidence and exhibiting a presence and vision

Desirable

  • Ability to work autonomously and deal with a range of complex issues as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

Wellhouse Lane

Barnet

EN5 3DJ


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet Hospital

Wellhouse Lane

Barnet

EN5 3DJ


Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

patient navigator manager

Hannah Aslett

hannah.aslett@nhs.net

02082165442

Details

Date posted

05 September 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£29,460 to £31,909 a year per annum pro rata inclusive of HCAS

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

391-RFL-5540458

Job locations

Barnet Hospital

Wellhouse Lane

Barnet

EN5 3DJ


Supporting documents

Privacy notice

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