Job summary
Dialysis & Outpatient Administrator to support NCL renal satellite units
Successful candidate is required to cover multiple sites.
Main duties of the job
Our department is looking for a new administrative member to join the team. The individual will be placed within one of our four off-site dialysis units.Our satellite locations are:Tottenham Hale (Base site), St Pancras Kidney & Diabetes Centre, Edgware and BarnetIf you are energetic, methodical, flexible, reliable, computer literate, proactive, able to cope with new challenging priorities and preferably with some NHS experience then we would like to hear from you.
- The dialysis units are open Monday to Saturday from 0700am - 0100am
- Admin working hours 0730am-2000 Monday to Friday / 37.5hrs (full time).
- Onsite post only
About us
The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
For more information please follow linkhttps://www.royalfreelondonjobs.co.uk/
Job description
Job responsibilities
The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centres multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Job description
Job responsibilities
The Dialysis & Outpatient Administrator is responsible for providing a front-line reception service to the unit/centre and for delivering a high standard of customer care to a wide range of client groups, including the unit/centres multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills, to liase and negotiate with people/staff at all levels
- A high degree of accuracy and attention to detail
- Good IT skills, including proficiency in the use of windows based applications
Person Specification
Values
Essential
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential
- Good general education, including GCSE English grade "C" or above, or equivalent NVQ level 2 in Customer Care
Experience
Essential
- Relevant experience in a role which combines administration and working with the public, preferably in the NHS or similar
Skills and aptitudes
Essential
- Excellent customer care skills, including ability to use judgement, tact & diplomacy
- Excellent telephone manner
- Excellent communication skills, both written and spoken
- Excellent organisational skills
- Experience of record keeping
- Experience of prioritising own workload in a highly pressured working environment
- Experience of using own initiative to help solve a problem or improve a service
- Experience of team working
- Knowledge of patient confidentiality and the Data Protection Act
Desirable
- Ability to successfully manage and resolve difficult situations
- Effective interpersonal skills, to liase and negotiate with people/staff at all levels
- A high degree of accuracy and attention to detail
- Good IT skills, including proficiency in the use of windows based applications
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
