Mid and South Essex NHS Foundation Trust

Patient Experience and Engagement Administrative Assistant

The closing date is 19 April 2026

Job summary

Are you a passionate administrator who wants to make a difference to our patients?

We are looking for an organised and enthusiastic individual who will provide the organisation with their Patient Experience and Engagement infrastructure across Mid and South Essex NHS Foundation Trust. You will be supporting the team to be organised, completing tasks in a timely way and supporting the Directorate / Divisional teams in order to meet external deadlines, including a number of submissions outside the organisation. The role will be based at either Broomfield or Southend and will be supporting the patient experience across all the sites.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

No VISA sponsorship available for this role

Main duties of the job

You will be assisting the Team in all aspects of day to day management of a cross site
You will be providing administrative support to various projects and work streams
Provide a central point of contact for the Trust in terms of coordination of Patient Experience and Engagement.
Implementing new efficient processes and training colleagues at all levels and in all roles, to feel fully informed and able to contribute, for example action logs for meeting working groups
Responsible for the ordering and procurement of the Team
You will help to build and maintain excellent working relationships with Governors, key stakeholders, service user groups and local community.
You will help collate monthly reports for the team and distribute them accordingly
Inbox and Diary Management to the Associate Director of Patient Experience and Team
Updating and arranging statutory and mandatory training records for the team
Ability to work independently and send out diary invites for various meeting across site
Provide the support to a number of meetings including taking minutes, circulating papers and managing an action log.
To contribute to the smooth running of administrative systems including management of generic e-mail accounts.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Date posted

14 April 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-COR-BR-5997

Job locations

MSE

Chelmsford

CM1 7ET

Job description

Job responsibilities

Are you looking for an exciting role using your unique qualities, then we want to hear from you.For full details about this varied and rewarding role, please see attached job description.We look forward to your application.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Education and Qualifications Educated to A level, NVQ level 3 in Business and Administration or equivalent experience
Relevant experience / vocational qualification

Desirable

Degree

Knowledge and Experience

Essential

Excellent knowledge of all Microsoft Office applications
Demonstrable understanding of confidential management
Experience of taking minutes at formal meetings.
Experience in planning and prioritising tasks effectively.
Demonstrable experience of working in an administrative role in a busy office environment
Communicating with members of the public
Demonstrable experience of working within customer- driven service and working to strict time scales
Working in NHS or other similar health care environment

Desirable

Experience of working with clinicians
Experience working with a wide range of people

Person Specification

Qualifications

Essential

Education and Qualifications Educated to A level, NVQ level 3 in Business and Administration or equivalent experience
Relevant experience / vocational qualification

Desirable

Degree

Knowledge and Experience

Essential

Excellent knowledge of all Microsoft Office applications
Demonstrable understanding of confidential management
Experience of taking minutes at formal meetings.
Experience in planning and prioritising tasks effectively.
Demonstrable experience of working in an administrative role in a busy office environment
Communicating with members of the public
Demonstrable experience of working within customer- driven service and working to strict time scales
Working in NHS or other similar health care environment

Desirable

Experience of working with clinicians
Experience working with a wide range of people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

MSE

Chelmsford

CM1 7ET

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

MSE

Chelmsford

CM1 7ET

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)