Customer Services Senior Supervisor
The closing date is 10 April 2026
Job summary
Broomfield Hospital is seeking a dynamic, motivated and well-organised Customer Services Senior Supervisor to lead our dedicated Switchboard team.
Whether you're an experienced supervisor or ready to take the next step in your career, this is an exciting opportunity to inspire and support a committed team delivering vital customer services 24/7, 365 days a year.
You'll play a key role in ensuring our patients, staff and visitors receive exceptional support whenever they need it.
This is a full-time position (37.5 hours per week), primarily Monday to Friday, 09:00-17:00. However, flexibility in both hours and days worked is essential to meet the needs of a busy, fast-paced hospital environment.
If you're passionate about leading people, improving services and making a real difference, we'd love to hear from you.
Main duties of the job
In this role, you will:
- co-ordinate the day to day operational responsibilities of the Customer Services Team and support the MSE Switchboard Services Manager in the overall provision and monitoring of a high quality and efficient Customer Service experience for all service users throughout the Trust.
- help to support, motivate and develop the Customer Services Team to ensure they comply to departmental KPI's.
- promote and maintain the highest practical Customer Service standards when managing a wide range of subjects from patients, relatives, general public and all other relevant stakeholders.
You will need a polite, helpful, discreet and friendly manner, whilst remaining calm under pressure and coping with situations which can be demanding and sometimes distressing.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
27 March 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-EFM-BR-0902
Job locations
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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