Mid and South Essex NHS Foundation Trust

Customer Service Operator

The closing date is 18 March 2026

Job summary

We are looking for an enthusiastic team player to join our friendly, professional and extremely fast-paced Customer Services Department.This is an outstanding opportunity to join our fast-growing, forward-thinking Customer Services Switchboard Operators team who provide a high quality of service dealing with a very varied queries and urgent/emergency calls.

As a Customer Services Operator you would be expected to ensure that our patient/visitors' experience follows the Trust values, supporting and respecting our patients/visitors/staff at all times. Applicants will be expected to be excellent communicators, responsive, effective, calm and provide a courteous service in all circumstances during their shift.So, if this sounds like the right role for you, please apply today.

No VISA sponsorship available for this role

Previous candidates need not apply

Main duties of the job

Working in autonomy and supported by the MSE Head of Customer Services and and the Supervisor, the Customer Services Operator will provide an excellent level of service within a 4 week 365/24/7 staff rota across a varied shift pattern which includes all weekends, unsocial hours and public holidays including Christmas.

You should be able to demonstrate high standards of customer care to build caller confidence whilst ensuring an efficient call handling service, balancing performance, assist the department to cover sickness but also with excellent customer service delivery. There may be shifts that require lone working once the postholder is fully competent following extensive training and experience.

You will need to possess excellent literacy and good numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role. Punctuality and adherence to the department code of conduct are essential. Knowledge of Information Technology (Microsoft Packages) keyboard skills and Patient Administration System, would be beneficial too.

This vacancy will be for the Southend Site, however there may be circumstances that you may have to cover another site.

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Date posted

11 March 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

390-COR-SO-0016-A

Job locations

Southend

Prittlewell Chase

Westcliff

SS0 0RY

Job description

Job responsibilities

Are you looking for an exciting customer-focused role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Job description

Job responsibilities

Are you looking for an exciting customer-focused role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

Essential

GCSE or equivalent experience
NVQ Level 2/3 Customer Services or equivalent experience

Knowledge and Experience

Essential

Previous Telephony Operator experience

Desirable

Knowledge of data protection and patient confidentiality

Communication Skills

Essential

Ability to remain calm whilst working under pressure and maintaining a professional appropriate manner

Person Specification

Qualifications

Essential

GCSE or equivalent experience
NVQ Level 2/3 Customer Services or equivalent experience

Knowledge and Experience

Essential

Previous Telephony Operator experience

Desirable

Knowledge of data protection and patient confidentiality

Communication Skills

Essential

Ability to remain calm whilst working under pressure and maintaining a professional appropriate manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)