Patient Pathway Coordinator

Job summary

• Work within a specific clinical area to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

  o Have overall management for a number of Patient Pathway teams including; attendance management, appraisals and general monitoring of performance and compliance with Trust, Divisional and Speciality standards.

  o Support the clinical team, Operational Manager and other Divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral To Treatment target.

  o Provide Cross-cover for other a Patient Pathway coordinator to ensure a consistent and effective administration services is maintained.

Main duties of the job

Co-ordinate, monitor and initiate appropriate changes within administrative processes along the patient pathway to ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.

Utilise computerised tracking systems to locate case notes and investigation results.

Liaise with teams outside of the speciality e.g. GPs where appropriate to ensure a seamless patient journey.

Ensure patient information is maintained and updated on the appropriate patient information system.

Monitor work lists Consultant workflow and escalate to Operational Managers if necessary.

Monitor patient attendance to appointments and re-arrange/book further appointments as required.

Knowledge of TCI's and pre-assessments.

Achievement of agreed KPI's.

Tracking RTT PTL and escalating any blockages as early as possible to Operational Managers.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nether Mayne

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nether Mayne

Basildon

SS16 5NL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

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