Job summary
Are you an organised and motivated leader with a passion for supporting teams to deliver excellent patient care? We have an exciting opportunity for you to join our Outpatients Department as a Team Leader, where you'll play a key role in ensuring the smooth and efficient running of our administrative services.
In this role, you'll lead and support a team of Booking Clerks and Administrators, managing the day-to-day operations of the service -- including rostering, workload management, and performance discussions. You'll be responsible for ensuring that your team provides a professional, patient-focused service that reflects the Trust's values.
You will also take ownership of investigating complaints, addressing performance issues, and handling disciplinary matters with fairness and professionalism, always in line with Trust policies and procedures.
This is a varied and rewarding position that requires strong leadership, excellent communication skills, and the ability to work autonomously. You'll be confident in managing your own workload, prioritising effectively, and escalating concerns appropriately to your manager when required.
If you're a proactive, people-focused leader who thrives in a busy environment and enjoys helping others succeed -- we'd love to hear from you.
Main duties of the job
? Manage the day to day functions of the department
? Coordinate and authorise rotas
? Conduct performance appraisals and review personal development plans
? Excellent knowledge of the Trust systems and Contact Centre Systems including: Electronic Patient Record (EPR, Electronic Referral System (ERS) and Electronic Medical Record (EMR)
? Oversee that new appointments are booked in chronological order and liaise with Service Unit Managers and Clinicians when capacity is not available
? Ensure all clinic capacity is fully utilised and within the Trust Waiting Policy
? Monitor outpatient waiting times and patient tracking lists
? Hold team meetings and deliver relevant messages
? Liaise with Consultants, GPs, medical and nursing staff as required
? Develop monitoring and reporting procedures, including KPIs
? Develop a service strategy and standard handbooks
? Ensure all team members have up to date training and access to progression opportunities
? Initiate and act upon disciplinary actions as required
? Investigate complaints, liaising with HR as required
? Maintain up to date personnel files across the team
? Lead in the recruitment and selection of new team members
? Complete risk assessments and workplace monitoring requirements
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
31 December 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-CORP-BA-0630-A
Job locations
Basildon
St Martins Square
Basildon
SS14 1DL
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
St Martins Square
Basildon
SS14 1DL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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