Receptionist / Administrator for Paediatric Outpatients

Job summary

An exciting opportunity has arisen within the Paediatric Outpatient Department at Southend Hospital to provide an effective and efficient reception service. We are looking for a hard-working and forward-thinking individual who is capable of prioritising workloads to ensure a smooth day-to-day running of the reception area.

You will be required to have a flexible attitude to work and provide cross cover during periods of absence. The ideal candidate will have previous reception or administrative experience in a fast-paced environment and will be able to demonstrate an ability to prioritise their workload whilst remaining calm and professional.

Main duties of the job

• To provide an efficient reception and administrative service in Paediatric Outpatients Department
• Opening of the reception area in the morning and ensuring a safe environment for patients.
• Using the Careflow system to book patients into clinic and record their clinic outcomes.
• Use CED system to upload/scan any relevant patient documentation.
• To pick up any missing outcomes from the day before and adding them to Careflow as required.
• Deal with emails from the Multidisciplinary Team and action any requests.
• Preparing clinic lists and clinic forms for the following days patients who are due to be seen in clinic.
• Giving appropriate information on clinic running/routine to families.
• Preparation of temporary case notes for nursing staff to undertake nurse assessment process.
• Contribute to the conclusion of the clinic session by:
• Collecting/documenting outcome of each patient episode.
• Adhering to the "checkout process" in line with the Paediatric Outpatient operational system.
• Prompt transfer of all request forms to relevant departments.
• All patient related administration duties including booking in patients who have face to face appointments and recording subsequent outcomes.
• Closing the reception desk at the end of the day, locking away any confidential information and ensuring the waiting area is left tidy for the next day's patient's arrivals.

(For full list of main duties please refer to JD & Jobs Spec attached)

About us

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff-On-Sea

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff-On-Sea

SS0 0RY

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

---