Patient Flow Co-ordinator - Emergency Department
The closing date is 30 December 2025
Job summary
Our Basildon Emergency Department are looking to recruit a full time Patient Flow Co-ordinator to join their well established team, to facilitate the smooth running of the patient journey by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.
Your role will provide administrative support to all clinical staff within the clinical area including; Consultants and Nurses, to ensure effective working and be required to monitor patient activity and flow within the Emergency Department working in partnership with the Nurse in charge and Site Managers the you will maintain up to date and accurate computer based records for patient flow, chase and escalate delays in the patients emergency pathway e.g. ensure diagnostic tests are ordered and carried out at appropriate times to aid in clinical decision making including; discharge and admission.
*ALL APPLICANTS MUST BE ABLE TO PARTICIPATE IN A FULL SHIFT PATTERN INCLUDING; LONG DAYS, EARLY'S, TWILIGHTS, LATE'S NIGHTS, WEEKENDS AND BANK HOLIDAYS
*** PREVIOUS APPLICANTS NEED NOT APPLY ***
No VISA sponsorship available for this role
Main duties of the job
Your role will support with answering the phones and dealing with requests for information, whilst maintaining confidentiality, greet and assist relatives/ carers when needed, relay messages to other members of staff and work in partnership with other BTUH members of staff to ensure the timely discharge or transfer of patients out of the Emergency Department.
You will monitor and maintain patient flow, by means of the Emergency Department patient management system (EPR / Medway). Ensuring all information regarding patient's progress is recorded accurately and in a timely fashion, chase any outstanding reports or appointments to ensure excellent patient experience and timeliness of reporting and constantly check for patient's results and inform the relevant nursing/medical staff of any developments.
You will be required to ensure that the patient's location is constantly updated, book any ambulance transport that maybe required, liaise with the Discharge lounge, if patients can go there to wait for transport, lLiaise with ambulance control regarding the progress of transport home, record outcomes of any discussions in the EPR record and provide, and if necessary, present information for ED into the Trust bed meetings.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Details
Date posted
17 December 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Part-time
Reference number
390-DoM-BA-1271
Job locations
Basildon
Nethermayne
Basildon
SS16 5NL
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Nethermayne
Basildon
SS16 5NL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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