Windows 11 Refresh Engineer
The closing date is 22 December 2025
Job summary
Here is an exiting opportunity to join us as a Unified Desktop Support engineer .
You will work within a team of 20 located across all hospital sites at MSE with the main objective of replacing all end user equipment identified for replacement in a given financial year. The MSE digital estate is an enterprise environment both in scale and complexity and requires an experienced engineer with clear leadership and direction from their team lead to navigate the technical and organisational challenges they will face in the role.
The End User estate is made up of tens of thousands of different asset types including but not limited to iPods, iPads, Desktop PCs, Laptops, Monitors, TVs, AV Equipment, Unified Comms handsets and peripherals.
Main duties of the job
Desktop Support Engineers are responsible for the provision of expert advice across a range of information technology areas such as application, training and hardware support. Using a recognised IT Service Management system, support training and advice is delivered in accordance with the Trusts published service level agreements, information policies and good practice. The individual will demonstrate the ability to comprehensively support mainstream applications and show the ability to investigate, assess, research, test and resolve complex issues on a variety of systems and hardware.
The role requires a good understanding and application of customer service throughout the lifecycle of requests. The planned equipment refresh programme will function as an operational function but will plan work using typical project methodology. When equipment is replaced any related support requests will be raised on the Trusts ITSM platform
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
08 December 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£31,049 a year Per Annum (Pro Rata for Part Time)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
390-COR-SO-0653
Job locations
Southend
Southend on Sea
SS2 6ER
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Southend on Sea
SS2 6ER
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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