Mid and South Essex NHS Foundation Trust

Accident and Emergency Receptionist

The closing date is 21 October 2025

Job summary

Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Emergency Department Reception Team.

In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.

Please note no VISA sponsorship is available for this role.

Main duties of the job

  • Undertake registration procedures, using the Careflow system, on patients presenting to the department
  • Liaise with medical/nursing staff regarding patient priority
  • Answer and resolve enquiries from patients and relatives presenting to the department
  • Obtain unit folders as and when required from medical records
  • Retrieve hospital numbers and patient information from Careflow
  • Answer and resolve telephone enquiries efficiently and politely
  • Ensure that discharge letters have been requested for all patients who have attended the department
  • Collate discharge letters to be sent to the GP surgeries
  • Gather patient notes which may be required for departmental clinics
  • Book outpatient appointments for fracture and physiotherapy clinics on Careflow
  • Collate notes for outpatient referrals
  • Carry out filing and document imaging of patient records and miscellaneous documents
  • Photocopying patient records and documents, as required

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

390-DoM-SO-8311

Job locations

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY


Job description

Job responsibilities

Are you looking for an exciting fast-paced admin role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Job description

Job responsibilities

Are you looking for an exciting fast-paced admin role using your unique qualities? Then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Person Specification

Qualifications

Essential

  • Educated to GCSE level, or equivalent

Desirable

  • Knowledge of Careflow
  • Knowledge of NHS Administration systems

Experience

Essential

  • Customer Service Experience
  • Experience in assisting the general public in various capacities
  • Experience of working in a multi-disciplinary team

Desirable

  • Experience of working in a busy NHS environment
Person Specification

Qualifications

Essential

  • Educated to GCSE level, or equivalent

Desirable

  • Knowledge of Careflow
  • Knowledge of NHS Administration systems

Experience

Essential

  • Customer Service Experience
  • Experience in assisting the general public in various capacities
  • Experience of working in a multi-disciplinary team

Desirable

  • Experience of working in a busy NHS environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Junior Service Manager

Lisa Hall

lisa.hall28@nhs.net

03004435335

Details

Date posted

14 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Part-time

Reference number

390-DoM-SO-8311

Job locations

Southend

Prittlewell Chase

Westcliff on Sea

SS0 0RY


Supporting documents

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