Helpdesk Operator / Administration assistant
The closing date is 28 September 2025
Job summary
Are you organised, proactive, and ready to make a real impact? We're looking for enthusiastic and dynamic Helpdesk Operators / Administration Assistants to join our Estates & Facilities (E&F) team.
In this key role, you'll support the smooth running of vital services across the Trust by:
Managing incoming requests (via phone, email, web, app or in-person)
Logging and allocating planned and reactive jobs using our CAFM system
Ensuring tasks are scheduled and tracked in line with Service Level Agreements (SLAs)
Communicating with staff at all levels to direct requests to the right teams
Helping maintain efficiency and accuracy across our Estates & Facilities operations
You'll be part of a supportive team focused on delivering excellent service and continuous improvement.
If you're someone who thrives in a fast-paced environment, is tech-savvy, and enjoys problem-solving, we'd love to hear from you!
Main duties of the job
What You'll Need to Succeed in This Role:
A passion for delivering excellent customer service - you'll be the first point of contact for Estates and Facilities enquiries, so a friendly, polite, and helpful approach is essential.
Confidence in handling a variety of queries - responding sensitively, taking action where needed, and knowing when to escalate in line with Trust policies.
Strong organisational skills - you'll be logging all job requests accurately into our CAFM system and making sure everything is recorded and actioned correctly.
Great coordination abilities - scheduling and allocating jobs to the right teams while keeping within SLA timeframes and shift patterns.
Attention to detail - using the CAFM planner to manage workload distribution and support the smooth running of planned and reactive maintenance.
Admin know-how - you'll manage day-to-day office tasks like filing, scanning, and handling confidential information securely and professionally.
Problem-solving skills - the ability to assess situations and make informed decisions during daily operations is key.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Details
Date posted
12 September 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 a year Per Annum (Pro Rata for Part Time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-EFM-BA-0843
Job locations
Basildon
Nethermayne
Basildon
SS16 5NL
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Nethermayne
Basildon
SS16 5NL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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