Mid and South Essex NHS Foundation Trust

Patient Pathway Officer - Clinical Haematology Paediatrics

The closing date is 11 September 2025

Job summary

An exciting opportunity has risen to work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs.

You will provide administrative support to all clinical staff within the clinical area including; consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

Your role is to support the clinical team, Service Manager and other Divisional Managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. the 18 weeks Referral to Treatment target and provide cross-cover for other Patient Pathway coordinators to ensure a consistent and effective administration service is maintained at all times.

Main duties of the job

In your role you will work within paediatrics to facilitate the smooth running of the patient journey by ensuring that co-ordinated and streamlined administrative processes revolve around the patient and their individual needs, providing administrative support to all clinical staff within the clinical area including Consultants, Nurse Specialists and Junior Doctors ensuring effective co-ordination of their diaries etc. this will include cancellation and reinstating of clinics in line with planned and unplanned leave.

You will support the clinical team, Service Manager and other Divisional managers in ensuring the speciality are able to deliver safe and effective services whilst also ensuring compliance with contractual access targets e.g. RTT and cancer and ensure a consistent and effective administration service is maintained at all times.

Good telephone communication skills especially dealing with patients, doctors, nursing and midwifery teams and outside agencies.

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-WAC-BA-7320

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL


Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Person Specification

Qualifications

Essential

  • GCSE Maths & English Grade C or above

Knowledge and Experience

Essential

  • Experience in an administrative healthcare setting
  • Understanding and knowledge of key access targets. eg. 18 week RTT

Desirable

  • Understanding of key challenges facing the healthcare economy

Communication

Essential

  • Demonstrates strong, empathetic patient manner and communication skills

Desirable

  • ECDL or equivalent experience with Office Packages
Person Specification

Qualifications

Essential

  • GCSE Maths & English Grade C or above

Knowledge and Experience

Essential

  • Experience in an administrative healthcare setting
  • Understanding and knowledge of key access targets. eg. 18 week RTT

Desirable

  • Understanding of key challenges facing the healthcare economy

Communication

Essential

  • Demonstrates strong, empathetic patient manner and communication skills

Desirable

  • ECDL or equivalent experience with Office Packages

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

Nethermayne

Basildon

SS16 5NL


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Junior Service Manager

Dawn Saban

dawn.saban@nhs.net

01268524900

Details

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-WAC-BA-7320

Job locations

Basildon

Nethermayne

Basildon

SS16 5NL


Supporting documents

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