Job summary
Join Our Team as a Booking & Reception Administrator!
Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.
In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.
If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.
Main duties of the job
Welcome patients to the outpatient areas.
Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
Deal with patient complaints / challenging conversations when necessary.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Job description
Job responsibilities
For more detailed information, please see the attached Job Description and Person Specification.
We look forward to your application!
Person Specification
Qualifications
Essential
- Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent
Experience
Essential
- Previous experience using a computer, phone, email and administration systems
- Demonstrable customer service experience
- Working with the public
- Good typing skills
Desirable
- NHS experience
- Knowledge and understanding of databases - EPR, EMR, Clinic Letters, Bighand
- Understanding of Medical terminology
- Understanding of NHS 18 weeks standards
Person Specification
Qualifications
Essential
- Good educational standard of at least 2 GCSE's, in Maths, English or Equivalent
Experience
Essential
- Previous experience using a computer, phone, email and administration systems
- Demonstrable customer service experience
- Working with the public
- Good typing skills
Desirable
- NHS experience
- Knowledge and understanding of databases - EPR, EMR, Clinic Letters, Bighand
- Understanding of Medical terminology
- Understanding of NHS 18 weeks standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
