Patient Pathway Co-Ordinator Dermatology
The closing date is 15 September 2025
Job summary
Are you passionate about digital transformation and improving patient care? We're looking for a motivated and detail-oriented Patient Pathway Co-Ordinator to support the implementation and delivery of Virtual Lucy, an innovative digital triage platform in Dermatology.
This is a 7-month fixed-term opportunity to play a key role in transforming how we manage outpatient demand, helping to streamline pathways and reduce waiting times for patients. You'll work closely with operational, administrative, and clinical teams to ensure Virtual Lucy is deployed effectively and delivers measurable benefits.
No VISA sponsorship available for this role
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Main duties of the job
- Support the implementation and coordination of the Virtual Lucy digital triage platform across Dermatology services.
- Monitor patient referral and triage processes to ensure timely onboarding to the Virtual Lucy system.
- Produce and maintain tracking spreadsheets and performance reports, escalating concerns where necessary.
- Liaise with HBSUK (the Virtual Lucy delivery partner) and internal stakeholders to ensure a smooth and effective roll-out.
- Assist in coordinating communication with patients regarding the digital triage pathway and follow-up.
- Support audit, reporting, and feedback processes to help evaluate the impact of Virtual Lucy on RTT performance and patient flow.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Details
Date posted
01 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 a year Per Annum - (pro rata for part time)
Contract
Fixed term
Duration
7 months
Working pattern
Full-time
Reference number
390-B&P-BR-3297-A
Job locations
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road
Chelmsford
CM1 7ET
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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