Job summary
Join the Patient Experience and Engagement Team in championing a culture where patient voices truly shape our care. Working closely with the Lead for Patient Engagement and Experience, you'll help drive forward the Mid and South Essex (MSE) NHS Foundation Trust's ambitious patient experience agenda.
You'll play a pivotal role in coordinating the efforts of Patient Experience Leads across our sites, ensuring consistent delivery and local impact. With a unique blend of internal focus and external insight, this role serves as a key intelligence hub--amplifying public voices and translating internal experiences into meaningful community engagement.
At the heart of this role is the commitment to learning from our patients. You'll lead the development of innovative strategies and audits to identify areas for improvement and drive change that makes a real difference.
As a visible role model, you'll promote and embody MSE Group's core values, supporting the delivery of healthcare that is not only high quality and safe, but also compassionate and responsive.
Main duties of the job
To develop and implement communication systems and processes, which ensure colleagues at all levels and in all roles, feel fully informed, empowered and able to contribute and participate to relevant engagement debates.
To develop communication channels with patients and the public including the development of systems to attract public engagement.
To assist in the representation of the MSE Group at regional patient experience groups and to feedback on actions required.
To participate with the development of policies, procedures and systems for patient experience and engagement and to support staff in the delivery and adherence of policies and procedures.
To ensure any resources are used appropriately and effectively.
To act as the direct line manager for a team of key patient experience staff.
To participate in the provision of support and supervision to all staff on issues relating to patient experience and assist in the development of innovative ways to ensure staff feel supported.
To maintain accurate documentation and records of all support provided.
To assist in the planning, implementation, delivery and evaluation of the adult Patient Experience and Engagement training strategy.
About us
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
For more details on this varied and rewarding role, please see the attached job description and person specification.
We look forward to your application!
Job description
Job responsibilities
For more details on this varied and rewarding role, please see the attached job description and person specification.
We look forward to your application!
Person Specification
Qualifications
Essential
- Postgraduate Level Qualification or equivalent experience
Desirable
- Nursing Registration or healthcare professional
Knowledge and Experience
Essential
- Specialist patient experience and engagement training knowledge and evidence of remaining up to date with changing practice, guidance, legislation and requirements
Desirable
- Recognised Teaching Qualification or working towards
Knowledge and Experience
Essential
- Proven leadership skills and experience of line managing teams
- Practical, demonstrable, and regular application of research and audit, including agreement of recommendations and actions
- Demonstrable experience of developing assurance systems
Communication Skills
Essential
- Demonstrable report writing experience Excellent standard of record keeping and knowledge of the impact of good comprehensive documentation.
- Standard keyboard and word processing skills, and ability to write reports/ presentations using specialist knowledge and experience
- Ability to understand complex information and communicating this information to a variety of different audiences and stakeholder groups
Personal and People Development
Essential
- To be able to demonstrate and evidence the use of specialist skills and knowledge to participate and assist with the deployment of processes and protocols and service delivery development
- Demonstrable experience of meeting management
- Demonstrate recent line management and leadership skills
- Evidence of developing and delivering presentations and teaching/ training to a range of staff across a range of specialties / services
- Experience of supervision of staff and line management experience
Physical Requirements and Other
Essential
- Car driver / Access to car with valid driving licence
- Ability to provide support to staff across all services / departments
- Highly flexible to meet the needs of the service
Person Specification
Qualifications
Essential
- Postgraduate Level Qualification or equivalent experience
Desirable
- Nursing Registration or healthcare professional
Knowledge and Experience
Essential
- Specialist patient experience and engagement training knowledge and evidence of remaining up to date with changing practice, guidance, legislation and requirements
Desirable
- Recognised Teaching Qualification or working towards
Knowledge and Experience
Essential
- Proven leadership skills and experience of line managing teams
- Practical, demonstrable, and regular application of research and audit, including agreement of recommendations and actions
- Demonstrable experience of developing assurance systems
Communication Skills
Essential
- Demonstrable report writing experience Excellent standard of record keeping and knowledge of the impact of good comprehensive documentation.
- Standard keyboard and word processing skills, and ability to write reports/ presentations using specialist knowledge and experience
- Ability to understand complex information and communicating this information to a variety of different audiences and stakeholder groups
Personal and People Development
Essential
- To be able to demonstrate and evidence the use of specialist skills and knowledge to participate and assist with the deployment of processes and protocols and service delivery development
- Demonstrable experience of meeting management
- Demonstrate recent line management and leadership skills
- Evidence of developing and delivering presentations and teaching/ training to a range of staff across a range of specialties / services
- Experience of supervision of staff and line management experience
Physical Requirements and Other
Essential
- Car driver / Access to car with valid driving licence
- Ability to provide support to staff across all services / departments
- Highly flexible to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
