Job summary
Are you an effective communicator with excellent interpersonal skills and attention to detail?
Are you an adaptable worker, able to learn new skills and work within a bustling working environment?
If you feel you can rise to the occasion, a rewarding opportunity has arisen in our Audiology department to be a patient-facing administrative team member. Audiology staff members must be patient with individuals who are hard of hearing/Deaf and may present with a variety of needs and concerns but directing them to the right solution is infinitely rewarding.
The successful candidate will join our supportive administrative team, working on a variety of tasks.
Main duties of the job
The successful candidate will organise and manage the day to day activities of the department in terms of patient reception, appointment scheduling, staff resource planning and allocating/triaging of referrals to appropriate grades of staff.
They will receive patients and take patients calls, text, letters and e-mails, responding in a prompt and professional manner.
The successful candidate will be responsible for stock control, distribution, and associated requisitioning of departmental supplies.
They will also carry out low-level hearing aid maintenance tasks and handle/distribute hearing aid consumables to patients and external clinics.
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust
Job description
Job responsibilities
- Patient communication: face-to-face interactions with hard of hearing and Deaf individuals as well as receiving/placing telephone calls with patients and communicating via email and text messaging.
- Professional communication: working as part of an administrative team to support clinical commitments as well as communicating with professional partners to resolve orders, invoices and source goods.
- Adapt to service demands: deal with conflicting service demands and potential short-term changes as well as managing distressed and angry patients using de-escalation skills to resolve conflicts.
- Clinic administration: transcribing clinical notes and letters to GP, Health Visitors and School nurses and other stakeholders as well as handling referral letter triaging.
- Stock control: take inventory of stock and work to manage stock levels across sites
- Clinic analysis: collecting departmental statistics and enter these into our Key Performance Indicator tracker
- Training and support: Train new members of the admin team, advising on correct procedures
- Clinical duties: Work with and manipulate small hearing aid parts, identifying hearing aid models and offer basic maintenance support, maintaining good infection control skills while working with hearing aids and patient ear moulds.
- Policy and service development: contribute to staff meetings and discussions that impact the development of the administrative team
- Financial and resources: work with management team to raise orders, receipt invoices for the department, using a number of systems. Work with Patient Access Officer to ensure staff timetabling is completed and liaise with outside clinics to arrange collection/return of hearing aids as well as manage the processing of ear moulds from the manufacturer.
- IT capabilities: utilise a number of computer-based applications, including Auditbase, the department's specialist patient management system. They will deal with the Trust-wide IT systems including purchasing, referral systems and patient management systems.
Job description
Job responsibilities
- Patient communication: face-to-face interactions with hard of hearing and Deaf individuals as well as receiving/placing telephone calls with patients and communicating via email and text messaging.
- Professional communication: working as part of an administrative team to support clinical commitments as well as communicating with professional partners to resolve orders, invoices and source goods.
- Adapt to service demands: deal with conflicting service demands and potential short-term changes as well as managing distressed and angry patients using de-escalation skills to resolve conflicts.
- Clinic administration: transcribing clinical notes and letters to GP, Health Visitors and School nurses and other stakeholders as well as handling referral letter triaging.
- Stock control: take inventory of stock and work to manage stock levels across sites
- Clinic analysis: collecting departmental statistics and enter these into our Key Performance Indicator tracker
- Training and support: Train new members of the admin team, advising on correct procedures
- Clinical duties: Work with and manipulate small hearing aid parts, identifying hearing aid models and offer basic maintenance support, maintaining good infection control skills while working with hearing aids and patient ear moulds.
- Policy and service development: contribute to staff meetings and discussions that impact the development of the administrative team
- Financial and resources: work with management team to raise orders, receipt invoices for the department, using a number of systems. Work with Patient Access Officer to ensure staff timetabling is completed and liaise with outside clinics to arrange collection/return of hearing aids as well as manage the processing of ear moulds from the manufacturer.
- IT capabilities: utilise a number of computer-based applications, including Auditbase, the department's specialist patient management system. They will deal with the Trust-wide IT systems including purchasing, referral systems and patient management systems.
Person Specification
Qualifications
Essential
- Experience equivalent to NVQ3 in business administration or RSA3
Knowledge and Experience
Essential
- Knowledge of IT purchasing systems and patient databases
- Knowledge of audiology and hearing aid use
- Previous experience of working with the public or suppliers
Desirable
- Experience working in a hospital environment
Communication skills
Essential
- Excellent Deaf awareness skills
Desirable
- Deaf awareness qualification
Other
Essential
Person Specification
Qualifications
Essential
- Experience equivalent to NVQ3 in business administration or RSA3
Knowledge and Experience
Essential
- Knowledge of IT purchasing systems and patient databases
- Knowledge of audiology and hearing aid use
- Previous experience of working with the public or suppliers
Desirable
- Experience working in a hospital environment
Communication skills
Essential
- Excellent Deaf awareness skills
Desirable
- Deaf awareness qualification
Other
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
