Mid and South Essex NHS Foundation Trust

ORC Admin Assistant

The closing date is 07 July 2025

Job summary

Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!

Our Outpatients Referral and Communication Team is based at Basildon Centre; St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon

Main duties of the job

Answer the telephone confidentially to patient queries

Check and update patient demographic records on PAS

Use EPR for checking appointments

Use e-RS for cancelling and rebooking appointments

Book interpreters as required in a timely manner

Ensure messages are accurately passed on to relevant personnel in a timely manner

Have a good understanding of the 18-week pathway

Sort and disseminate daily post accurately

Ensure referral letters are saved and recorded within the Trusts electronic system

Undertaking the photocopying, scanning, emailing patient documents/information as required by the team

About us

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Date posted

04 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time

Reference number

390-CORP-BA-0480-A

Job locations

Basildon

St Martins Square

Basildon

SS14 1DL

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description and person specification.

We look forward to your application!

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description and person specification.

We look forward to your application!

Person Specification

Qualifications

Essential

GCSE level education in Maths and English

Desirable

NVQ or clerical qualification equivalent

Knowledge and Experience

Essential

Experience of working in a customer / patient focused environment

Desirable

NHS experience

Communication Skills

Essential

Good written communication skills

Desirable

Demonstrates ability to deliver high level communication through different channels, i.e. face to face, telephone, digital

Person Specification

Qualifications

Essential

GCSE level education in Maths and English

Desirable

NVQ or clerical qualification equivalent

Knowledge and Experience

Essential

Experience of working in a customer / patient focused environment

Desirable

NHS experience

Communication Skills

Essential

Good written communication skills

Desirable

Demonstrates ability to deliver high level communication through different channels, i.e. face to face, telephone, digital

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

St Martins Square

Basildon

SS14 1DL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Basildon

St Martins Square

Basildon

SS14 1DL

Employer's website

https://www.mse.nhs.uk (Opens in a new tab)