Mid and South Essex NHS Foundation Trust

Patient Pathway Officer - Cancer

The closing date is 06 July 2025

Job summary

We are seeking a highly organized and efficient Urology Administrator to join our dynamic team within our team here at Mid and south Essex Foundation Trust

This role requires strong communication skills, attention to detail, and the ability to handle high-demand situations while ensuring smooth operations within Urology Cancer Pathways.

In this role you will be responsible for the supporting all of the cancer clinics and meeting the capacity demands of the Urology Cancer Division.

And will support the other Divisions within Urology with Various Duties.

Main duties of the job

  • Manage and maintain waiting lists in conjunction with the Junior Service Manager in accordance with Trust policy.
  • Required to work autonomously, indirectly under the supervision of the Junior Service Manager and Nursing Team, this will include making decisions about the booking of choose and book patients.
  • To ensure all clinics are cancelled to coincide with nursing A/L study days/ professional etc.
  • Book / cancel outpatient appointments as required.
  • Work with junior service manager to reduce wait times for our cancer patients and highlight any bottlenecks within the service which would prevent patients being booked.
  • Clear the telephone voice mail daily, and take action as required.
  • Ensure correct information has been inputted into the relevant systems.
  • Cross cover with Patient Pathway Officers within the Team at times of annual leave, sick leave whilst continuing own duties.

Any other duties within the role of a Patient pathway Officer and within the grade of your post

About us

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

390-SUR-SO-5139

Job locations

Southend

Prittlewell Chase

Southend

SS00RY


Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Job description

Job responsibilities

For more details on this varied and rewarding role, please see the attached job description. We look forward to your application!

Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • Knowledge of medical terminology

Knowledge

Essential

  • Understanding of hospital environment
  • Experience in working in an office position previously.

Desirable

  • Experience of working in high-pressure environment.
  • Experience of working in an Urology department.

Communication Skills

Essential

  • Good written communication skills

Other

Essential

  • Good understanding of confidentially requirements
Person Specification

Qualifications

Essential

  • GCSE or equivalent in English and Maths

Desirable

  • Knowledge of medical terminology

Knowledge

Essential

  • Understanding of hospital environment
  • Experience in working in an office position previously.

Desirable

  • Experience of working in high-pressure environment.
  • Experience of working in an Urology department.

Communication Skills

Essential

  • Good written communication skills

Other

Essential

  • Good understanding of confidentially requirements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Southend

SS00RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend

Prittlewell Chase

Southend

SS00RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Service Unit Manager

Constance Avey

constance.avey1@nhs.net

07587161351

Details

Date posted

30 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 a year Per Annum (Pro Rata for Part Time)

Contract

Permanent

Working pattern

Full-time, Part-time, Job share, Flexible working

Reference number

390-SUR-SO-5139

Job locations

Southend

Prittlewell Chase

Southend

SS00RY


Supporting documents

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