Job summary
We are looking for a Service Manager to join our Ophthalmology Divisional Management Team. You will report to the General Manager and will be accountable to the Deputy Director of Operations.
If successful, you will support the General Manager in the operational delivery and performance management to ensure key access standards are met, maintained and sustained. This will also include the cost-effective planning, development, implementation and management of services within the Surgery
You will also be responsible for operational and planning issues and will work closely with the General Manager, Divisional Director, Deputy Director of Operations, Head of Nursing, Lead Clinicians and Matrons to identify and implement solutions.
So, if this sounds like the role for you - please apply today!
Main duties of the job
If successful, you will work closely with the ophthalmology management team to co-ordinate service delivery and business development. You will also liaise with the medical staffing coordinator to ensure the rotas enable continuity of service and act as business development support with regard to specific projects or initiatives
In particular you will:
o Provide business planning support to the team
o Provide high quality project support including information and analysis.
o Undertake reporting and analysis of complex information to support delivery of constitutional standards.
o Manage the patient tracking lists to ensure oversight and escalation is maintained
o Responsible for maintaining key performance standards 18 week RTT.
o Responsible for initiating and coordinating complaint responses
o Provide support to ensure medical staffing rotas are running effectively
o Responsible for financial monitoring
o Have specific responsibility for the service improvement Agenda supporting service improvement
o Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.
o The post holder will be a key member of the team whose overarching goal is to enable promote and support the effective operational management of the Service
About us
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Details
Date posted
25 June 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£55,690 a year per annum (pro rata for part time)
Contract
Permanent
Working pattern
Full-time
Reference number
390-SUR-SO-5127
Job locations
Southend
Prittlewell Chase
Westcliff-on-Sea
SS0 0RY
Employer details
Employer name
Mid and South Essex NHS Foundation Trust
Address
Southend
Prittlewell Chase
Westcliff-on-Sea
SS0 0RY
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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