Job summary
An exciting opportunity have arisen for ambitious, experienced and talented Assistant Service Manager to join the Surgery within Mid and South Essex University Hospitals Group.
The Assistant Service Manager will be responsible for operational and planning issues and will work closely with the Service Unit Managers, General Manager, Deputy Director of Operations, Nursing, Lead Clinicians and Matrons to identify and implement solutions.
This will be a demanding role with influence and impact across the sites and will require good stakeholder engagement skills via clear communications and a visible approach.
You will need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. Although this will be a busy portfolio it will be a great opportunity to develop a broad spectrum of skills with the full support of an experienced, well-established leadership team.
Main duties of the job
In particular as the Assistant Service Manager you will:
Provide business planning support to the team.
Provide high quality project, service, initiative and administrative support including information and analysis.
Undertake reporting and analysis of complex information.
Responsible for maintaining key performance standards such as 18 week RTT and UGI cancer PTL's.
Responsible for initiating and coordinating complaint responses.
Support medical staffing rotas are running effectively
Responsible for financial monitoring.
Have specific responsibility for the service improvement Agenda undertaking capacity and demand analysis of services to support delivery of 18 week RTT waiting time standards.
Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
Below are some of the main responsibilities that you will undertake, but for full role details and responsibilities please look at the attached job description.
You will liaise with the medical staffing coordinators to ensure the rotas enable continuity of service; allowing the Division to maintain its activity levels, and ensure the associated income flows to the directorate and also maintain a quality safe service for the patients within the Trust.
You will act as business development support with regard to specific projects or initiatives within the specialty that support delivery of financial and/or operational standards.
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
Job description
Job responsibilities
Below are some of the main responsibilities that you will undertake, but for full role details and responsibilities please look at the attached job description.
You will liaise with the medical staffing coordinators to ensure the rotas enable continuity of service; allowing the Division to maintain its activity levels, and ensure the associated income flows to the directorate and also maintain a quality safe service for the patients within the Trust.
You will act as business development support with regard to specific projects or initiatives within the specialty that support delivery of financial and/or operational standards.
Please see attached a full job description setting out the details of the role and responsibilities.
We look forward to your application.
Person Specification
Qualifications
Essential
- Business or Management Degree or equivalent level of ability gained through vocational experience.
- Evidence of continued professional development
Experience
Essential
- Significant Experience of operational management of clinical services
- Knowledge and understanding of Cancer waiting time standards and Peer Review.
- Computer literate, with an intermediate operating level in Word, Excel and Outlook.
- Experience of undertaking audits, analysing data and providing complex information in the form of reports
- Knowledge and understanding of Referral to Treatment standards (RTT)
- Previous experience in a complex NHS organisation or larger public sector organisation
- Experience of supporting disciplinary, sickness management processes
Person Specification
Qualifications
Essential
- Business or Management Degree or equivalent level of ability gained through vocational experience.
- Evidence of continued professional development
Experience
Essential
- Significant Experience of operational management of clinical services
- Knowledge and understanding of Cancer waiting time standards and Peer Review.
- Computer literate, with an intermediate operating level in Word, Excel and Outlook.
- Experience of undertaking audits, analysing data and providing complex information in the form of reports
- Knowledge and understanding of Referral to Treatment standards (RTT)
- Previous experience in a complex NHS organisation or larger public sector organisation
- Experience of supporting disciplinary, sickness management processes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
