Job summary
To provide an effective, efficient personal assistant and secretarial service to clinical staff. Toact as first point of contact for communication with consultants and other medical staff. Toprovide support to the multi-disciplinary team members. To liaise with departments acrossthe Trust, general practitioners, patients, relatives and visitors, resolving queries asappropriate. To undertake office duties as required as part of the multidisciplinary team
Main duties of the job
Prioritise workload and complete within prescribed timescales
Respond promptly and effectively and appropriately to telephone and personal enquiries
Deal with all correspondence appropriately
Accurately and appropriately update and maintain EPR's as required in line with Local and
Trust Policies.
Maintain effective communication (verbal/written) with consultants, G.P.'s, patients etc.
Give guidance and support to new and temporary secretaries when required, acting as a Trainer / Coach / Mentor as appropriate.
About us
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
To provide a full secretarial service to the Clinician/s, including audio typing/transcription or processing of clinical letters (some of a distressing nature), reports and other relevant clinical records, ensuring that quality standards are met.
To ensure that all patient correspondence relating to outpatient clinics and inpatient admissions is produced accurately and sent out to receiving parties within the agreed timescales.
To act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GPs, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls.
To act as first respondent when dealing with enquiries/issues/complaints from patients, G.P.s etc. to ensure satisfactory outcome. When required, to deal with private patients, overseas visitors and fellow colleagues in accordance with the working methods of the relevant consultant(s) and Trust procedures. Deal with all correspondence appropriately and safely using local and Trust policy (GDPR
Job description
Job responsibilities
To provide a full secretarial service to the Clinician/s, including audio typing/transcription or processing of clinical letters (some of a distressing nature), reports and other relevant clinical records, ensuring that quality standards are met.
To ensure that all patient correspondence relating to outpatient clinics and inpatient admissions is produced accurately and sent out to receiving parties within the agreed timescales.
To act as the first point of contact for users of the Trust, dealing with telephone calls and enquiries promptly and efficiently, providing immediate response and referring as necessary. These will include personal enquiries from patients and their relatives, as well as calls from GPs, clinicians, students, nursing and administrative staff, at all times understanding the sensitive nature of calls.
To act as first respondent when dealing with enquiries/issues/complaints from patients, G.P.s etc. to ensure satisfactory outcome. When required, to deal with private patients, overseas visitors and fellow colleagues in accordance with the working methods of the relevant consultant(s) and Trust procedures. Deal with all correspondence appropriately and safely using local and Trust policy (GDPR
Person Specification
Experience in an NHS setting
Essential
- Relevant senior secretarial experience
- Qualifications
Desirable
- Working in an NHS setting
- Two years experience
Essential
Essential
- Experience working as a senior secretary
- Qualifications
Desirable
- Experience working in the NHS
- Medical secretarial experience
Person Specification
Experience in an NHS setting
Essential
- Relevant senior secretarial experience
- Qualifications
Desirable
- Working in an NHS setting
- Two years experience
Essential
Essential
- Experience working as a senior secretary
- Qualifications
Desirable
- Experience working in the NHS
- Medical secretarial experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
