Job summary
As the MSE Service Manager, you will be responsible for the operational delivery of three acute site Endoscopy units and one modular unit within the Basildon locality. Alongside the management team, you will be responsible for managing and developing services delivered across these sites. You will be operationally responsible for the day to day running of the service, and will be required to monitor national performance targets specific to ensure they are achieved, and ensure corrective action is taken when necessary. Monitor medical staffing daily and escalate where necessary.
You will work closely with clinical colleagues and colleagues in medical and surgical specialties, to ensure that cancer, RTT and diagnostic pathways are optimised for patients requiring diagnostic and therapeutic access to endoscopy services.
Main duties of the job
Management of implementation and delivery teams and accountability of endoscopy booking teams.
Continue to improve waiting times and establish effective monitoring systems, taking corrective action in conjunction with clinical staff.Assist in reviewing demand and capacity planning on a regular basis, ensuring compliance with local and national targets and continuous improvement.In conjunction with Clinical Lead ensure that medical staff rotas are adequate and take corrective action when required. Ensure that rotas are planned in advance and take into consideration current vacancy/recruitment status.Actively engage in and lead 'Communication Cells' and use them as a catalyst to promote a culture of continuous quality improvement.Develop and support the deployment of standard operating procedures to reinforce the agreed standard ways of working.
About us
With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Job description
Job responsibilities
The detailed job description and person specification is as per the attachment. Please see supporting documents.
Job description
Job responsibilities
The detailed job description and person specification is as per the attachment. Please see supporting documents.
Person Specification
Qualifications & Experience
Essential
- Operational Experience 3 years
- Educated to a degree level or equivalent
Desirable
- Endoscopy Experience - 3 years
- Project Management Qualification
- Experience of managing services within an Acute Trust
Knowledge and Experience
Essential
- Cross site working - 1 year Experience
- Experience of demand and capacity and activity planning
- Significant management experience or equivalent obtained through a combination of continuous professional development and training courses including evidence of directly line managing a team.
- Knowledge and understanding of the duties imposed on the Trust by legislation, NHS policy and priorities and the requirements of corporate governance
- Experience of financial Experience working within several sub Specialties. Experience developing and implementing business and service development plans. Ability to analyse and interpret complex and detailed information. A & I Page 10 of 12 management, budget setting, monitoring and determining corrective action
- Evidence of report writing skills and presentations skills
- Able to demonstrate leadership and maintain positive working relationships with colleagues at all levels of the organisation.
- Able to demonstrate leadership and maintain positive working relationships with colleagues at all levels of the organisation.
Desirable
- Experience working within several sub Specialties.
- Ability to analyse and interpret complex and detailed information.
Communication Skills
Essential
- Good communication and influencing skills. Strong, participative and supportive management style.
Desirable
Personal and People Development
Essential
- Experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues
- Openness - Shares information and good practice appropriately. Able to take on other points of views
- Mutual respect - Treats others with courtesy and respect at all times. Resilient - Able to reach objectives, despite setbacks
- Disciplined - Ability to work in a structured manner to ensure that components necessary to support a culture of continuous quality improvements are carried out
- Ability to think and plan tactically and creatively and to prioritise work in the face of competitive demands.
Other
Essential
- Full range of IT skills including Excel, Access, Word, and PowerPoint.
Person Specification
Qualifications & Experience
Essential
- Operational Experience 3 years
- Educated to a degree level or equivalent
Desirable
- Endoscopy Experience - 3 years
- Project Management Qualification
- Experience of managing services within an Acute Trust
Knowledge and Experience
Essential
- Cross site working - 1 year Experience
- Experience of demand and capacity and activity planning
- Significant management experience or equivalent obtained through a combination of continuous professional development and training courses including evidence of directly line managing a team.
- Knowledge and understanding of the duties imposed on the Trust by legislation, NHS policy and priorities and the requirements of corporate governance
- Experience of financial Experience working within several sub Specialties. Experience developing and implementing business and service development plans. Ability to analyse and interpret complex and detailed information. A & I Page 10 of 12 management, budget setting, monitoring and determining corrective action
- Evidence of report writing skills and presentations skills
- Able to demonstrate leadership and maintain positive working relationships with colleagues at all levels of the organisation.
- Able to demonstrate leadership and maintain positive working relationships with colleagues at all levels of the organisation.
Desirable
- Experience working within several sub Specialties.
- Ability to analyse and interpret complex and detailed information.
Communication Skills
Essential
- Good communication and influencing skills. Strong, participative and supportive management style.
Desirable
Personal and People Development
Essential
- Experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment and disciplinary issues
- Openness - Shares information and good practice appropriately. Able to take on other points of views
- Mutual respect - Treats others with courtesy and respect at all times. Resilient - Able to reach objectives, despite setbacks
- Disciplined - Ability to work in a structured manner to ensure that components necessary to support a culture of continuous quality improvements are carried out
- Ability to think and plan tactically and creatively and to prioritise work in the face of competitive demands.
Other
Essential
- Full range of IT skills including Excel, Access, Word, and PowerPoint.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
