Mid and South Essex NHS Foundation Trust

Service Manager Women's & Children's

Information:

This job is now closed

Job summary

An exciting opportunity have arisen for ambitious, experienced and talented Service Manager to join the Women's and Children's Division within Mid and South Essex University Hospitals Group.

The Service Manager will be responsible for operational and planning issues and will work closely with the Deputy General Managers, Deputy Director of Operations, Deputy Director of Nursing/Midwifery, Lead Clinicians and Matrons to identify and implement solutions.

This will be a demanding role with influence and impact across the sites and will require good stakeholder engagement skills via clear communications and a visible approach.

You will need to be a supportive, empowering and engaging line manager able to lead with care to fully engage the team, praising when deserved, but also able to hold to account where appropriate. Although this will be a busy portfolio it will be a great opportunity to develop a broad spectrum of skills with the full support of an experienced, well-established leadership team.

Main duties of the job

In particular as the Service Manager you will:

  • Provide business planning support to the team
  • Provide high quality project, service, initiative and administrative support including information and analysis.
  • Undertake reporting and analysis of complex information
  • Responsible for maintaining key performance standards such as 18 week RTT and PTL's.
  • Responsible for initiating and coordinating complaint responses
  • Support medical staffing rotas are running effectively
  • Responsible for financial monitoring
  • Have specific responsibility for the service improvement Agenda undertaking capacity and demand analysis of services to support delivery of 18 week RTT waiting time standards.
  • Development of Divisional teams, both clinical and non-clinical, who lead the patient journey improving processes and patient experience as required

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Details

Date posted

07 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

390-WAC-SO-7244

Job locations

Southend Hospital NHS Trust

Southend Hospital NHS Trust

Westcliff-On-Sea

SS0 0RY


Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Job description

Job responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

We look forward to your application.

Person Specification

Knowledge and Experience

Essential

  • Significant Experience of operational management of clinical services.
  • Knowledge and understanding of Referral to Treatment standards (RTT) Supervisory experience - ability to manage, lead and co-ordinate staff
  • Experience of successfully challenging behaviour

Qualifications

Essential

  • Business or Management Degree or equivalent level of ability gained through vocational experience.
  • Evidence of continued professional development

Desirable

  • Extensive Junior Management Experience

Communication Skills

Essential

  • High level influencing and negotiating skills
  • Excellent interpersonal and communication skills demonstrating tact and diplomacy
  • Ability to prioritise work and meet challenging deadlines

Personal and People Development

Essential

  • Able to implement change and work under pressure
  • Ability to manage a large unpredictable workload and to meet strict deadlines.
Person Specification

Knowledge and Experience

Essential

  • Significant Experience of operational management of clinical services.
  • Knowledge and understanding of Referral to Treatment standards (RTT) Supervisory experience - ability to manage, lead and co-ordinate staff
  • Experience of successfully challenging behaviour

Qualifications

Essential

  • Business or Management Degree or equivalent level of ability gained through vocational experience.
  • Evidence of continued professional development

Desirable

  • Extensive Junior Management Experience

Communication Skills

Essential

  • High level influencing and negotiating skills
  • Excellent interpersonal and communication skills demonstrating tact and diplomacy
  • Ability to prioritise work and meet challenging deadlines

Personal and People Development

Essential

  • Able to implement change and work under pressure
  • Ability to manage a large unpredictable workload and to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend Hospital NHS Trust

Southend Hospital NHS Trust

Westcliff-On-Sea

SS0 0RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer details

Employer name

Mid and South Essex NHS Foundation Trust

Address

Southend Hospital NHS Trust

Southend Hospital NHS Trust

Westcliff-On-Sea

SS0 0RY


Employer's website

https://www.mse.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Deputy General Manager Women's & Children's

Nathan Hall

Nathan.hall1@nhs.net

07972759105

Details

Date posted

07 April 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£46,148 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

390-WAC-SO-7244

Job locations

Southend Hospital NHS Trust

Southend Hospital NHS Trust

Westcliff-On-Sea

SS0 0RY


Supporting documents

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