Job summary
Here is an exciting opportunity for you to join us as a administration support.
You will provide an efficient and effective reception and administrative support service within the Medical Specialties Division. You will be required to work as part of a team and have a flexible and professional attitude to work. You will work closely with the departmental secretaries and clerical staff to provide an excellent service to all specialties and teams within the Medical Specialties Division
If this interest you apply now.
Main duties of the job
- To provide an efficient reception and administrative support across Medical Specialties services
- Use Hospital systems to book patients into clinics and record their outcomes when they have been seen
- To identify missing outcomes, adding them to Careflow as required to meet KPIs for the Division and escalation to Clinicians where required
- Manage emails and correspondence from team inboxes
- Cover all patient related administration duties using the electronic referral system, ensuring they are processed in a timely manner and in line with current local and national targets
- Support for neurophysiology office with patient bookings and sending reports
- Closing the reception desk at the end of the day, locking away confidential information, and ensuring waiting area is left tidy
- Providing administrative support for our secretarial teams, e.g., scanning, sending correspondence, test results and enveloping etc., to meet Trust timescales
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Job description
Job responsibilities
Please see job description for list of roles and responsibilities.
The job profile is not a definitive or exhaustive list of responsibilities but identifies key responsibilities and tasks of the post holder. There may also be a requirement to work across sites
Job description
Job responsibilities
Please see job description for list of roles and responsibilities.
The job profile is not a definitive or exhaustive list of responsibilities but identifies key responsibilities and tasks of the post holder. There may also be a requirement to work across sites
Person Specification
Knowledge and Experience
Essential
- Previous experience of working in a customer service role/environment
- Experience of working with IT office packages
- Excellent organisational skills with the ability to meet deadlines and assist in the smooth running of the service
Desirable
- Experience in a healthcare setting
- Experience of team working
- Experience of Hospital administrative systems including Careflow, CED, ICE and System One
Qualifications
Essential
- A good general education to GCSE level or equivalent standard
Communications Skills
Essential
- Effective verbal and written communication skills
- Excellent telephone manner
Communications Skills
Essential
- Ability to work under pressure and to tight deadlines, with the ability to use own initiative
- Knowledge of confidentiality and data protection
Desirable
- Knowledge of information guidance requirements
Person Specification
Knowledge and Experience
Essential
- Previous experience of working in a customer service role/environment
- Experience of working with IT office packages
- Excellent organisational skills with the ability to meet deadlines and assist in the smooth running of the service
Desirable
- Experience in a healthcare setting
- Experience of team working
- Experience of Hospital administrative systems including Careflow, CED, ICE and System One
Qualifications
Essential
- A good general education to GCSE level or equivalent standard
Communications Skills
Essential
- Effective verbal and written communication skills
- Excellent telephone manner
Communications Skills
Essential
- Ability to work under pressure and to tight deadlines, with the ability to use own initiative
- Knowledge of confidentiality and data protection
Desirable
- Knowledge of information guidance requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
